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Oracle Premier Support
Mitigate risk, reduce costs, and protect your Oracle investment. Oracle Premier Support provides essential software updates as well as new releases, proactive support tools, and 24/7 service.
Access support-specific tools and resources and gain insight into best practices to help optimize your Oracle products and services.
Take advantage of Oracle's expertise and knowledge. Get the best practices and tips for success from Oracle Product Support Advisor Webcasts and Oracle Support Essentials Webcasts. And read our blog for the latest product news.
Why choose Premier Support?
Trusted
Oracle’s reputation is built on more than 40 years of delivering award-winning service to customers to ensure their technology investments are effective, efficient, risk-resistant, and competitive. Oracle’s team has the expertise and knowledge to offer industry-leading assistance, so you can focus on growing your business.
Why Oracle Support (PDF)
Secure
Oracle Premier Support delivers security features at every layer of the software stack to help protect your business interests. Security patching is not only a standard operating practice; it is an essential strategy. Only Oracle has the tools, owns the source code, and has the ability to develop security updates for our products.
Is your software vulnerable to cybercrime? (PDF)
Comprehensive
Oracle Premier Support delivers comprehensive maintenance, features, and functionality for Oracle products including Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, Oracle Database, software, systems, and storage products. Our approach is integrated and systematic.
Premier Support features table
Premier Support for software and systems
Complete products and dependable support for your business now—and for what’s next—on-premises or in the cloud.
Premier Support for Software
Oracle Premier Support for Software provides access to product updates and enhancements, as well as technical assistance and support resources to help you maintain your product, optimize performance, and effectively implement new software functionality.
Applications Unlimited is Oracle’s commitment to continuous innovation while also providing a commitment to offer Oracle Premier Support through at least 2031.
Premier Support for Systems
Oracle Premier Support for Systems provides the essential services and resources you need to maintain the availability of your systems and the business applications they support.
Oracle Platinum Services offers enhanced support for engineered systems—at no additional cost—to Oracle customers running certified system configurations.
Premier Support benefits
More than 430,000 customers around the world choose Oracle Premier Support. That’s why we have built a global support organization of more than 12,000 customer support and service specialists, speaking 29 languages and spanning 175 countries. No one has Oracle’s resources and knowledge.
Increased availability.
Service quality is our priority. Oracle delivers 24/7 technical support from Oracle product experts, priority-service request handling for software, and 2-hour onsite hardware service for systems.
Product support expertise.
You can rely on Oracle's industry-leading assistance for a range of services including health checks, patch and maintenance advisors, product information centers, certification, Auto Service Requests, and upgrade advisors.
More security. Less risk.
Protect your vital business interests. Only Oracle can deliver security enhancements to the software itself and more comprehensive protection against new hacking threats. Problem prevention includes critical patch updates, security alerts, and bulletins.
Investment protection.
Maximize the potential of your Oracle investment. Oracle Lifetime Support—simple, predictable, and flexible—is the industry’s most comprehensive support coverage.
My Oracle Support.
Get tools for proactive support and take advantage of service automation to help dramatically reduce issues. Gain access to an extensive knowledgebase with more than 1 million resolutions.
How to achieve business value with Oracle Premier Support.
With Oracle Premier Support our applications, database, operating system, and hardware are fully covered. If we have an issue, we open one ticket and Oracle Support finds the right resource to resolve any issue we have.
Kevin Moore, IT Director, Atlas Roofing Corporation
The Oracle Support advantage
Easynvest secures databases with patches only Oracle Premier Support provides
By depending on Oracle Support, Easynvest is able to avoid downtime and other potential risks that could jeopardize their platform or compromise the customer experience.
Increased efficiency, more productivity, and faster upgrade cycles
Interviewed organizations report that they rely on Oracle Premier Support to ensure the reliability and robustness of their Oracle environments upon which their businesses depend, and generate strong value through database administrator efficiencies and faster upgrade cycles.*
33%
31%
27%
25%
* Based on customer interviews conducted by IDC, findings published December 2019.
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