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Webinars and Virtual Events

Online resources helping you to take action in every moment that matters

Join the latest live and on demand webinars and virtual events

Keeping you up to date with the latest in CX

Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? We invite you to join our regular webinars, and virtual events where we aim to help you to build and manage lasting customer relationships by taking action in every moment that matters, from customer acquisition to retention—and everything in between.

Join our upcoming live webinars and virtual events or watch on demand at a time convenient to you, and learn how to harness data to understand your customers and power real-time customer experiences, orchestrated across Marketing, Sales and Service.

Artificial Intelligence for CX professionals; Make your technology stack work harder for you

Artificial Intelligence for CX professionals; Make your technology stack work harder for you

Date: December 15, 2020
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how technology can help in reducing manual work through automation to predictive segmentation and Intelligence driven conversations.

How personalization at scale will ensure you thrive and survive in the New Normal

How personalization at scale will ensure you thrive and survive in the New Normal

Date: January 26, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to effectively engage new and existing customers in the “New Normal” through precise timing, precise targeting and emotional connection, combined with new rules of engagement; empathy, digital convenience and acting responsibly.

The MarTech of tomorrow that can save us today

The MarTech of tomorrow that can save us today

Date: February 23, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to create efficiencies yet still deliver marketing growth targets, and how you can achieve that at pace, with future proofing in mind.

Marketing organization models in a New World

Marketing organization models in a New World

Date: March 30, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to achieve improved speed, predictability, transparency and adaptability of marketing, by moving towards a joined-up approach with cross-functional leaders that are accountable for integrated strategy execution.

On Demand Webcasts

CX Virtual Summit - Responsive Selling in the Experience Economy

CX Virtual Summit - Responsive Selling in the Experience Economy

Date: November 9, 2020
Start Time: 7:00 PM GMT / 8:00 PM CET / 10:00 PM GST
Duration: 120 minutes

Get executive viewpoints in a live conversation between Oracle co-founder Larry Ellison and Rob Tarkoff, EVP for Oracle CX and Data Cloud on the importance of connecting data across your business and empowering every employee to respond effectively to customer expectations.

On Demand Webcasts

Using Future-Ready Predictive Maintenance to Exceed Customer Expectations

Using Future-Ready Predictive Maintenance to Exceed Customer Expectations

Date: November 26, 2020
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates.

2020: The Year of the Customer Service Digital Wake Up Call!

2020: The Year of the Customer Service Digital Wake Up Call!

Date: December 17, 2020
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 30 minutes

Join our panel of CX experts as we look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have reshaped their digital Service operations to be more resilient and innovative in 2021 and beyond.

On Demand Webcasts