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Webinars and Virtual Events

Online resources helping you to take action in every moment that matters

Join the latest live and on demand webinars and virtual events

Keeping you up to date with the latest in CX

Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? We invite you to join our regular webinars, and virtual events where we aim to help you to build and manage lasting customer relationships by taking action in every moment that matters, from customer acquisition to retention—and everything in between.

Join our upcoming live webinars and virtual events or watch on demand at a time convenient to you, and learn how to harness data to understand your customers and power real-time customer experiences, orchestrated across Marketing, Sales and Service.

Marketing organization models in a New World

Marketing organization models in a New World

Date: March 30, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to achieve improved speed, predictability, transparency and adaptability of marketing, by moving towards a joined-up approach with cross-functional leaders that are accountable for integrated strategy execution.

On Demand Webcasts

The Secret to Unlocking Service Excellence: Data

New webinars are being scheduled soon

On Demand Webcasts

How Field Service Management is leading the way in end-to-end business transformations

How Field Service Management is leading the way in end-to-end business transformations with guest speaker Alastair Clifford-Jones, CEO, Leadent Digital

Date: March 18, 2021

Start Time: 2:00 PM GMT / 3:00 PM CET / 6:00 PM GST

Duration: 45 minutes

Over the last year, service organizations have been presented with a unique opportunity to embrace digital transformation. As service models evolve, there has never been a better time to invest in an end-to-end solution that redefines how you do business and sets you apart from the competition. During this webinar we will discuss how Field Service is at the heart of a digital transformation of end-to-end business processes and how, as part of the greater service ecosystem, it can unlock new revenue opportunities, reduce operating costs and improve customer experiences.

On Demand Webcasts