Oracle Hospitality for Hotels—Suite8 Property Features

Oracle Hospitality Suite8 provides a fully integrated hotel management system. All hotel processes are combined in one single software solution.

• Reservations

  • Seamless creation of room reservations, including adding packages on the fly and booking a spa treatment or a table in the restaurant
  • Efficient booking process through automated, two-way data synchronization to all GDS, all major OTAs, and your own website
  • Flexible rate management with integrated “mini-yield” and on-the-fly adding packages functionality
  • Numerous reservation features for effective handling of scheduled room move, drag and drop from e-mail, and amenities

• Front office

  • Enable a pleasant check-in process by offering the choice of front-desk, kiosk, or mobile check-in
  • Intuitive user interface shows complete reservation information, including spa treatments and table reservations
  • Complete cashiering module with advanced deposit handling and option to e-mail guest folio during check out
  • Integrated voucher management and ticket selling for in-house and external events

• Housekeeping

  • Integrated, advanced guest service and naintenance solution with automated status and reminder sending via e-mail or SMS
  • Automatically generated attendant reports, which include public hotel areas, banquet, and meeting rooms
  • Effective display of "queue rooms" and scheduled room moves to streamline efficiency and improve guest services
  • Update room status and resolved maintenance tasks online with the integrated mobile report functionality

• Food and beverage

  • Fully integrated solution to manage restaurants, including availability, menu items, prices, vouchers, and table reservations
  • Ensure a consistently superior guest service by accessing guest profiles
  • Optimize restaurant operations and improve service times through mobile ordering and payment options
  • Increase restaurant revenue through online table reservations

• Conference and catering

  • Fully integrated module to simplify the management of complex conference and catering business
  • Function sheet distribution via e-mail to the relevant department, including color indicators to keep track of all event alterations
  • Flexible and easy use of customer contracts, which can be sent via customized HTML embedded e-mails or as PDFs
  • Intuitive graphical display of the banqueting and meeting rooms, including room and seating arrangements

• Leisure

  • Maintain multiple leisure facilities, including sports or wellness treatments such as massages or facials
  • Extend functionality to control availability of car park spaces, tennis courts, beach huts, etc.
  • Dynamic and graphical overview of all bookings per user or per treatment room in a daily or weekly format
  • Reporting on booked treatments per guest, per treatment room, per employee, per guest type, and more

• Accounting

  • Integrated module for Accounts Receivable with e-mail statement and reminder automation
  • Revenue and marketing data export functionality to various back-office interfaces available
  • Option to define the detailed budget figures for revenue and marketing
  • Daily manager reports showing daily, monthly, and yearly figures with comparisons to the previous year figures

• Sales and marketing

  • Automatically indexed recency, frequency, and monetary (RFM) score gives immediate insight into guests’ stay and spending behaviors
  • Drive personalized and targeted campaigns based on certain criteria such as the guest value
  • Send automated, personalized pre- and post-communications in HTML format
  • Integrate Oracle OLAP cube reports with Oracle Essbase to feature historical data and trends in graphical display