Product Tour—Utilities Customer Service and Billing

Billing, metering, CX, and more

Designed for change. Built for you. A proven industry leader. Innovation that matters. Power your strategies with the most complete cloud solution for utilities.

Oracle delivers a complete, connected experience for both your users and your customers. Our application provides support for timely, accurate billing for both traditional and nontraditional products as well as support for smart meters/devices. Our user interfaces have been optimized for ease of use and efficiency to easily address all inquiries.

Digital self-service

Empower customers to self-serve for common activities, such as account management, start-stop-transfer, payments, and appointment setting—all with real-time updates to your CIS.

Empower service teams with a 360-degree customer view

A context-aware agent console surfaces relevant, AI-based customer insights and next-best-action recommendations based on customer needs. Integrated service processes and guided workflows allow agents to effectively manage any type of customer request from a single screen.

• Oracle Utilities Agent Service
• Oracle Customer Experience for Utilities

One solution for all your field service needs

Manage all aspects of your field operations, including scheduling, resources management, and customer communications, with Oracle Field Service—a complete solution that uses time-based, predictive, self-learning technology to drastically improve service.

Business users can easily configure the application

We believe in empowering our customers by delivering applications that can be configured via the user interface to meet your desired business outcomes. We also provide a visual orchestration engine—with drag-and-drop functionality instead of coding—that transforms visual layout into code.

Utility and nonutility products with rates to support them

We provide a flexible billing and rates engine. Users can create complex rates and products as needed to meet their customers’ evolving expectations.

Total payment flexibility

Flexible payment options provide convenience and ease, letting customers choose options that meet their needs—including payment methods and accounts to be paid. Eligible customers can also select budget billing and payment arrangements if they're offered.

Credit and collections

Automated monitoring of customer debt considers customer history. Flexible support creates processes to encourage customers to pay.

Support for any metering device

Support is available for all types of meters and devices—smart or not. As data proliferates, you need an application that can receive, validate, store, and analyze this vast treasure trove of information for timely, correct billing.

Benefits of SaaS deployment

Cost efficiency, scalability, accessibility, automatic updates, reduced IT burden, security, innovation: Oracle continuously innovates to stay current and competitive. Businesses can benefit from new features, functionalities, and capabilities rolled out regularly.

Oracle customer platform benefits

Designed for change. Built for you. A proven industry leader. Innovation that matters. Power your strategies with the most complete cloud solution for utilities.