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Oracle Digital Assistant Platform
Build conversational interfaces for cloud and on-premises applications that can be deployed to multiple channels including web, mobile, smart speakers, and popular messaging platforms. Develop faster with visual development tools, supervised self-learning and built in bot analytics. Start with prebuilt enterprise skills or create new chatbot skills to satisfy unique requirements.
Ovum Decision Matrix: Oracle a leader for intelligent virtual assistants.
Product features
Conversational AI
Built-in machine learning
Oracle Digital Assistant applies deep semantic parsing using natural language processing (NLP), natural language understanding (NLU), and custom algorithms to understand natural conversation to derive accurate intent and context.
Oracle’s own AI-powered voice
Using Oracle’s AI-powered voice eliminates reliance on third-party voice offerings, giving customers more control to provide end-to-end security and compliance with privacy standards such as PII and GDPR.
Analytics and insights
Gain customer insights through built-in analytics that identify conversational bottlenecks and usage patterns and make data-driven decisions that continually improve the user experience.
Enterprise application integration
Unified conversational experience
Oracle Digital Assistant unifies single-purpose chatbots into one digital assistant making it easy for users to interact with multiple systems from one conversation. Conversations are contextual and personalized to individual users and roles.
Pre-built chatbots for Oracle cloud applications
Only Oracle Digital Assistant offers out-of-the-box chatbot skills for Oracle Cloud ERP, Oracle Cloud SCM, Oracle Cloud HCM, and Oracle Cloud CX to get you started immediately.
Chatbot architecture framework
Rapidly build custom chatbots for any third-party and on-premises applications using sample templates, reusable components and the built-in chatbot architecture framework.
Advanced conversational design tools
Conversational designer
Let business users design their own conversational experiences with a point-and click, no-code dialog flows interface.
Dialog and domain trainer
Train the bot on custom domain vocabulary. Combining out-of-the-box training with human training further improves the Assistant’s accuracy.
Native multilingual support
Add training data in multiple languages, such as Spanish and French, and skip external translation services to further improve engagement and expand use beyond the English-speaking population.
Open, scalable, secure
Multi-channel support
Engage users via popular channels already in use such as web, mobile, SMS texting, smart speakers, Slack, Microsoft Teams, and more. Start a conversation on one channel and complete in another, without losing context.
Automated bot-to-agent transfer
Oracle Digital Assistant integrates with Oracle Service Cloud and other helpdesk management systems to intelligently respond to service requests, offer best next-step recommendations, and drive cost savings of up to 40% with help desk automation. A seamless handoff of full call history to a live agent in the case of more complex calls ensures greater customer satisfaction and improved service levels.
Integrated authentication profile
Enable one authentication profile so users have seamless but secure conversational access to different applications in the backend based on roles. Oracle Digital Assistant security is pre-integrated with Oracle cloud applications to offer a single sign-on across applications.
Hilton elevates its employee experience with chatbots
Hilton has long believed in improving guest experiences via technology. Read how this global hospitality brand is using chatbots to automate repetitive employee tasks.
One digital assistant for your enterprise
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IT operations/Help desk
Answer employees’ most common queries and free-up staff resources to focus on more important tasks.
TechExchange: Case study in building an IT help desk with Oracle Digital Assistant
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Customer service
Offer 24X7, easy access to frequently asked questions (FAQs) and automate customer service engagements.
TechExchange: Building A Production Quality FAQ In An Hour With Oracle Digital Assistant
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HR/Employee self-service
Empower employees with conversational access to self-service processes from anywhere, on any device.
Pricing
Oracle Digital Assistant
Product |
Unit Price (Request) |
Oracle Digital Assistant Cloud Service |
For more information, please check the Cloud Services Service Description.
Oracle Digital Assistant Platform for Oracle SaaS
Product |
Monthly Subscription |
Metric |
Minimum |
Oracle Digital Assistant Platform for Oracle SaaS - Hosted Employees |
Hosted Employee |
1000 |
|
Oracle Digital Assistant Platform for Oracle SaaS - Hosted Named User |
Hosted Named User |
500 |
|
Oracle Digital Assistant Platform for SaaS - 1,000 Sessions |
1,000 Sessions |
20 |