Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however, need more than just the best technology solutions. They need a strategic partner to support sustained business growth. Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help you maximize the value of your cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.
Watch the video (1:50)
Watch Oracle Executive Vice President and Customer Success Officer Gary Miller speak with customers about best practices for planning, adopting, and moving to Oracle Cloud.
We supply access to a global network of experts who can help you manage your implementation projects. Accelerate your move to the cloud with deep expertise and proven experience, and leverage best practices, accelerators, and automated tools to minimize costs.
We provide training, certification, and in-application guidance to help your organization quickly adopt new technologies. We offer a variety of learning options including free introductory training, on-demand digital courses, and hands-on labs to boost your employee’s productivity.
We deliver the expertise to run and operate your systems and cloud solutions. Choose the level of service that best fits your needs—we can manage every aspect of your cloud transformation, co-manage it with your teams, or provide targeted services to assist your team.
Whether your environment is in the cloud or on-premises, Oracle offers the industry’s most comprehensive support to keep your operations running optimally. Access a global team of technical support specialists 24/7, who provide timely assistance in multiple languages.
“Oracle and Clopay, while in dissimilar industries, are very like-minded in continually investing in innovation to advance their customers’ success. The partnership with Oracle is a key element of our customer experience strategy.”
—A. Vinod, Chief Information Officer, Clopay
“The Soar process worked exactly the way Oracle said that it would work. From our standpoint, we were on time, we were on budget and we got the functionality we wanted. So, end to end, it was the kind of implementation you rarely experience, but always hope for.”
—Russell Haupert, Chief Information Officer, City of Tampa
“Oracle Customer Success Services is like part of the Kraft Heinz family. They have intimate knowledge of the Oracle suite of applications.”
—Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company
“Oracle Guided Learning helps us provide information to our employees at their point of need. It significantly helps us to save time and cost in scaling training and change initiatives.”
—Julia Otten, Portfolio Lead, Deutsche Bahn
Oracle experts, along with implementers from our partner ecosystem, will help you define the best path to optimize your end-to-end operations and achieve your business goals.
Continuously innovate, stay ahead of change, and improve competitiveness by taking advantage of new capabilities and best practices.
Minimize the time and resources spent on administration and maintenance activities by leveraging a complete suite of services and automated tools.
Ensure you have the best technology, backed by a strategic partner that will support you with anything you need to succeed throughout your cloud journey.
Get started with Oracle Customer Success Services.
We help you stay competitive by quickly adopting innovative solutions and educating users on new business processes and capabilities.
Optimize the performance of your technology environment for the future with expert technical advice and automated tools.
Ensure your unique architecture is fully secure and data is available in real time to make better business decisions.
Get the extra help and expert guidance you need to realize your desired business outcomes faster at a lower cost.