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Utilities Field Service

Run efficient, cost-effective utility field operations that deliver higher customer satisfaction. Use AI-powered routing and scheduling, real-time collaboration tools, and instant access to situational data to run smoother operations, from service appointments to emergency response.

2022 Gartner® Magic Quadrant for Field Service Management.

A field service solution that addresses the specific needs of utilities

Replicate your most talented crews’ best practices

Keep everyone on top of policies, safety checks, and critical steps with prebuilt workflows for new service connections, outage restoration, gas leaks, emergency response calls, daily maintenance and asset inspection, mutual aid agreements, and more.

Explore Field Service for Utilities (PDF)

Get your crews where they need to be

The utility industry’s only time-based, self-learning, and predictive routing and scheduling engine gets the right people to the right job at the right time—every time.

Explore Scheduling and Routing

Easily monitor and control all field operations

Manage all field activities from a single interface with multiple real-time views of all field activities. Easily perform job reassignments, set rules for scheduling segments in long-cycle activities, and share reports that capture important metrics and KPIs.

Explore the Field Service Core

“I’ve been heavily involved in work management solutions for the past 15 years, and this is, by far, the best client/vendor relationship I’ve experienced.”

Alex Pipes

Center of Excellence Manager, Anglian Water Service

Tap into the expertise across your team

With real-time collaboration channels, your field crews can share photos of new equipment failures for comment, video chat with peers, or access group knowledge to find alternative solutions.

Explore Field Service Collaboration

Keep customers informed about their service requests

Give customers visibility into their service status with real-time service appointment information displayed on a map. Allow customers to provide instant feedback through ratings and comments.

Explore Where’s My Technician

See how our utility customers use field service solutions

Explore more customer stories
Anglian Water increases daily job completion rates with Oracle Field Service
Northumbrian Water completes field work more efficiently for better customer service

Smarter tools will give your scheduler freedom to roam

Graeme Egan, Regional Sales Director, Oracle

For more than a decade, UK utilities have done the hard work of wringing out efficiencies and changing behavior in field services. They have optimized routes and utilized flexible work arrangements, achieving the bigger benefits, but the savings are mostly maximized. It’s time to lead the industry into the next phase: scheduling the scheduler.

Read the complete post

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Extending asset lifecycle across your network

Read the field service for utility operations ebook.

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