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Customer highlights from Q1 FY21 earnings

Thank you McDonald’s, Albertsons, Xactly, United Breweries, ArcelorMittal, Humana, and the many others for trusting us to help drive success for their business. Learn more about these customers below.

Oracle announces fiscal 2021 first quarter financial results
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Oracle Cloud Infrastructure and Autonomous Database


Xactly, a leading provider of cloud-based incentive compensation solutions, has run their SaaS application on Oracle Database from their own colocation data centers for many years. The company considered multiple cloud providers for their Incent solution, which helps companies manage and automate sales compensation. They selected Oracle Cloud Infrastructure because only Oracle provides improved elasticity while also meeting Xactly’s demanding price-performance targets.

United Breweries of India

United Breweries, India’s largest beer producer whose flagship brand is Kingfisher, has adopted Oracle’s Autonomous Database and Analytics Cloud to be able to do a deep dive into their rich data, understand the performance drivers, and conduct scenario analysis to improve their business decision-making.

Safaricom PLC

Safaricom, the largest telco in Kenya with more than 35 million subscribers, recently began overhauling their IT infrastructure to be more responsive to changing customer needs, while also reducing costs. They use Oracle Analytics and Oracle Cloud Infrastructure to acquire better business insights by integrating once-disparate systems to communicate with each other securely and in real time.

Schneider Electric

Schneider Electric is a global provider of energy and automation digital solutions for efficiency and sustainability. Partnering with the Oracle Cloud Infrastructure team on a custom project, the company ensured service continuity for an HR analytics solution that runs on top of Oracle Cloud HCM. This allowed Schneider Electric to save significantly on support costs under Oracle’s ULA2Cloud contract, which helps customers move from on-premises to the cloud.


McDonald’s, one of the world’s most recognizable brands, has decided to migrate their North American financial systems to Oracle Cloud Infrastructure.

National Organization for the Provision of Health Services (EOPYY)

EOPYY is the hub of public healthcare in Greece, responsible for negotiating, contracting, and paying public and privately contracted healthcare providers. They cover the healthcare costs for more than 95% of Greece’s population. Oracle Exadata Cloud@Customer will let EOPYY move critical workloads to the cloud, without any re-engineering and with the promise of greatly improved service levels for users. These workloads support essential public health services such as a healthcare provider registry, e-prescriptions, and claims processing and payments for inpatient and outpatient services. The move is expected to save EOPYY up to 25% in comparable costs while providing a 40% performance improvement.


Hotelbeds, a world leader in the bedbank industry, connects a network of more than 60,000 B2B travel buyers such as tour operators, travel agents, airline websites, and loyalty programs to hotels and other travel services. Those include more than 180,000 hotel properties and 18,000 activities, plus attractions, tickets, and car services worldwide. Hotelbeds needed to modernize their most important software platform used for e-reservations. By using Oracle Exadata Cloud@Customer, Hotelbeds has been able to provide the flexibility and elasticity of cloud while preserving the privacy and sovereignty of sensitive data such as credit card information. Hotelbeds expects that moving their booking platform to a cloud service model will result in significant cost savings.

James Avery

James Avery, a family-owned jewelry retailer with 96 stores, is a current Oracle Cloud Infrastructure (OCI) customer using Exadata Cloud Services for their nonproduction applications. They recently expanded the relationship to move production database workloads to OCI using Oracle Exadata Cloud@Customer. This gave James Avery a cloud solution they could run in their own data center that’s exactly like the nonproduction environment they run in the public cloud.

Phenix Real Time Solutions

Phenix, which provides a real-time video streaming platform for live events such as sports and awards shows, is one of the first adopters of Oracle Cloud Infrastructure Content Delivery Network. Phenix leverages its proprietary algorithms running on Oracle Cloud to deliver real-time content to millions of viewers across the globe concurrently, with mere milliseconds of latency. Oracle’s ability to handle these intense workloads across global regions, while offering economical pricing, is key to making this relationship work so well.

Polycab India

Polycab, one of the world’s largest producers of electric cables and wires, recently moved their disaster recovery environment for E-Business Suite to Oracle Cloud Infrastructure. Now, they’re seeing significant cost savings and can scale their disaster recovery resources on demand.


DNV GL, one of the world’s leading certification bodies, is changing their data center strategy from on-premises to cloud-first. They enlisted Oracle to move their E-Business Suite applications to Oracle Cloud Infrastructure, enabling significant productivity gains. By reducing the time it takes to clone an E-Business Suite environment—from days before to minutes now—DNV GL can leverage the new cloud environment to test and deploy innovative new services much faster. In addition, migrating to OCI will save the company up to 30% on their operating platform cost in 2021.

Arterra Wines Canada

Arterra Wines Canada, a leading producer and marketer of award-winning wines, cider, and other beverages, chose Oracle Cloud to modernize its enterprise IT and financial systems following their divestiture from Constellation Brands in 2016. Their top priorities were to transform their Oracle JD Edwards (JDE) EnterpriseOne ERP system and rapidly bring up cloud infrastructure to support the new business structure. The company upgraded JDE and implemented new features, moved the data tier to Exadata Cloud Service, and integrated JDE with Oracle’s Cloud solutions for CX, Content and Experience, and Enterprise Performance Management. The result has been more user self-service, less paperwork in invoicing, and improved overall performance.

Lahore University of Management Sciences

LUMS, a private research university in Pakistan, did a lift and shift of their PeopleSoft workload to Oracle Cloud Infrastructure. With savings of 20% compared with other public cloud alternatives, the university can now scale their infrastructure on demand while also gaining considerable performance improvements.

Hermes Parcelnet

Hermes Parcelnet, a parcel delivery service, saw increased demand as COVID-19 forced everyone to spend more time at home and rely on carriers to transport life’s essentials. This surge in demand caused data volumes to grow beyond their current database footprint. Hermes UK engaged Oracle to expand their cloud database solution to better manage the 300% increase in customer engagements, enabling them to deliver 3 million packages daily and capture significant increases in revenue.

Service Stream of Australia

Service Stream, a utility and telecommunications service provider, adopted Oracle Autonomous Transaction Processing Database and Oracle’s APEX, Integration Cloud, Analytics Cloud, and Field Service Cloud to provide a complete managed service solution for their meter-reading business. They’re now experiencing a dramatic reduction in their scheduling time for maintenance services.


Rinnai, a global leader in gas appliances and tankless hot water systems, is using Oracle’s SOA and Integration cloud services in Rinnai Australia to automate manufacturing and create more efficient processes for after-sales and service. Rinnai is also working with Oracle on an overall digital transformation, including moving disaster recovery and data warehouse services to Oracle Cloud and using Oracle Analytics Cloud for real-time reporting.

Oracle Cloud Applications


Humana, a major US health insurance provider, is modernizing its business with Oracle Cloud. Humana extended their broad portfolio of horizontal cloud services provided by Oracle to include Oracle Health Insurance Claims Administration Cloud Service. This service replaces a legacy mainframe system that can’t easily adapt to regulatory changes or support business growth.


ArcelorMittal, the world’s leading steel and mining company, chose Oracle Transportation Management to simplify their logistics operations in Europe, helping them achieve savings in a highly competitive global steel market.

ICON Health & Fitness

ICON Health & Fitness is one of the world’s largest manufacturers of exercise equipment and fitness technology, with innovative brands that include NordicTrack, ProForm, Freemotion, and iFit streaming fitness workouts. ICON sought to capitalize on unprecedented triple-digit growth as people exercised more from home during the pandemic, and looked to Oracle to optimize their systems for inventory, fulfillment, and supply chain planning. ICON turned to Oracle's complete, modern Cloud ERP solution and unified data model to streamline multiple ERP systems.

DHL Supply Chain

DHL Supply Chain had two remaining countries whose finance systems needed to be migrated to Oracle, to help give every region the advantages of the cloud. Their original plan was to move to E-Business Suite for most of DHL Supply Chain’s finance systems. However, the CFO and CIO had a clear cloud strategy and chose to move directly to Oracle Cloud ERP.

Iron Mountain

Iron Mountain, a global information management services company, has embarked on a business transformation designed to simplify operations and leverage technology to modernize its processes while enhancing the customer experience. Aligned with their enterprise technology strategy, Iron Mountain selected Oracle’s Cloud ERP and Procurement to achieve these goals and bring their global business together on a single cloud platform.

Deichmann SE

Deichmann SE is one of the largest footwear retailers in Europe. Deichmann relies on modern and fast business planning using Oracle Cloud EPM.


Batelco, a leading telecommunications business in Bahrain, needed to transform their back office to simplify processes, improve the employee experience, and optimize their costs. Batelco selected Oracle ERP and HCM’s cloud architecture for the unmatched flexibility, security, and clear, innovative product roadmap.


Albertsons, one of the largest grocers in North America, has a cloud-first strategy to migrate their entire IT infrastructure to the cloud. Albertsons will be rapidly expanding their modernization efforts for HR with Oracle Cloud HCM.

CTB, a Berkshire Hathaway Company

CTB is a global designer and manufacturer of systems and solutions for grain storage; poultry, egg, and pig production; and food processing. The company has a strategic initiative to invest in new technologies to improve business processes. As a long-time JD Edwards customer, CTB originally didn’t plan to pursue a full ERP project, but quickly realized that modernizing with cloud ERP would present new opportunities using IoT, AI, and other technologies. They selected Oracle with the goals of accessing a common data model across supply chain, finance, and human resources to improve transparency and productivity across all business functions.

The Warehouse Group

The Warehouse Group, one of New Zealand’s largest retailing groups, has started their migration from Oracle E-Business Suite to Oracle SaaS—including Oracle Cloud ERP and EPM—together with inventory modules from Oracle Retail. They’ve seen an enormous increase in online sales due to COVID-19, so real-time inventory was an absolute must-have to improve back-office efficiency and the customer experience. Key to winning against several competitors was Oracle’s ability to provide a modern, single platform using a unified data model.

City of St. Louis, Missouri

The City of St. Louis, a major US city, has back-office systems that, like many municipalities, operate on legacy technology platforms that lack critical functions and can’t be integrated into other key systems. The city was looking for a solution that would allow them to automate manual, repetitive processes while modernizing their business practices. They chose Oracle over several other competitors because Oracle understands the complex public sector environment, along with the completeness of its back-office cloud application suite.

Belgian Ministry of Defense

The Belgian Ministry of Defense was challenged with sourcing and recruiting new hires. They needed a more modern and innovative cloud solution to help them in the first phase of their HR transformation. To supplement their current PeopleSoft system, they’ll be using Oracle Cloud Recruiting to make better and faster hiring decisions.


DENSO, a global automotive components manufacturer, chose Oracle Cloud to boost their digital transformation efforts, increase performance, enhance customer experience, and reduce costs. DENSO will run Oracle E-Business Suite on Oracle Cloud Infrastructure and expects to see significant cost savings compared to their previous provider.

DP World

DP World, a multinational logistics company based in Dubai, struggled with fragmented legacy E-Business Suite systems that limited their ability to expand. In tight competition with SAP, Oracle Cloud ERP and HCM were chosen because of the innovation and the flexibility in a complete suite of cloud services. They are replacing 160 separate ERP systems across 44 countries with a single inventory and supply system, giving them much stronger audit controls and cost savings.

Republic Services

Republic Services, a major player in the recycling and waste services industry, operated finance and procurement functions on a legacy platform made up of various systems. The company knew that by modernizing these systems they could reduce complexity and more easily integrate acquired companies. Oracle partnered with Republic to demonstrate how an integrated platform running off a single data model was a better option than connecting several point solutions. Republic chose Oracle over other competitors because only Oracle’s ERP, EPM, and CX Cloud could deliver a unified platform of front- and back-office services.

Qatar Ministry of Transport and Communication

The COVID-19 pandemic accelerated the need for the Ministry of Transport and Communication (MOTC) in Qatar to adopt a cloud-first policy giving all government departments and employees the right tools to be productive while working from home. The replacement of their legacy ERP system with Oracle Fusion Applications will provide 108 ministry departments with the ability to be productive and connected, so they can continue to help increase Qatar’s economic activity at a time when their country needs it most.

Franciscan Missionaries of Our Lady Health System

The Franciscan Missionaries of Our Lady Health System is a leading healthcare provider in Louisiana and Mississippi. Following an acquisition, the health system tried to integrate the new business into their legacy systems, but ultimately decided that transitioning to cloud-based services was vital to their long-term success. The health system chose Oracle Cloud applications over a competitor because of an unrivaled ability to meet healthcare providers’ unique supply chain management needs. Oracle was also able to demonstrate that they could improve business performance and efficiency, expand shared services across the organization, enhance reporting accuracy, and integrate HR and payroll functions.

Polk County Florida

Polk County, a US county in central Florida, has historically been under-resourced in IT, resulting in limited support and enhancement of their legacy ERP systems. By demonstrating that Oracle’s Cloud HCM and ERP offer a true SaaS model, with pre-integrated HR and finance applications that automatically update regularly, Oracle was selected over other SaaS and legacy competitors.

City of Chattanooga, Tennessee

The city of Chattanooga relied on aging infrastructure and manual processes to operate, wasting precious time and resources. Chattanooga made a strategic decision to transform their entire back office with Oracle’s Cloud ERP, HCM, and Procurement. They chose Oracle over lower-priced competitors because they recognized that Oracle’s superior and connected solutions are specifically designed for the public sector, including encumbrance and grants accounting, and comprehensive annual financial reporting.


Jacobs is a global technology and infrastructure solutions provider to the government and private sectors. After some strategic acquisitions and a divestiture, Jacobs sought to consolidate several disparate ERP systems into a single, integrated solution to improve operational efficiency and reporting. It was a competitive situation, but Oracle’s ability to deliver a fully integrated cloud ERP and EPM solution was vital to winning Jacobs’ trust. Oracle Cloud provided Jacobs with improved access to real-time information and accelerated its focus on innovation. In addition, Jacobs provides highly classified solutions to the US government, and Oracle was the only solution under consideration that was FedRAMP-compliant.


Arkema decided to upscale their transportation management solution for a more agile and better flowing supply chain and enhanced customer service. Oracle’s Logistics suite of cloud-based applications was chosen for the future in an SAP-hybrid environment. Arkema will benefit from integration and connectivity across regions and business units, along with more automated tasks, track and trace, and persona-based insights.

Randstad India

Randstad India, a global HR service provider operating in nearly 40 countries, is an SAP customer using SAP HANA and Concur. As the company looked at options for their human capital management software, they considered SAP SuccessFactors, but ultimately chose to replace their legacy HCM environment with Oracle Cloud HCM. Realizing that the Oracle solution is way ahead of the competition, Randstad chose modules including core HR, Recruitment, and Time and Labor.

Concepcion Industrial Corporation

Concepcion Industrial Corporation (CIC) of the Philippines, a manufacturer and developer of air conditioners and refrigerators, put their trust in Oracle to help enable their new digital sales channels. Due to the global pandemic, CIC’s traditional distribution network was restricted, consumers were working from home, and buying behaviors were rapidly changing. With Oracle CX Commerce backed by robust order fulfillment, CIC is building new revenue channels, penetrating new markets, and growing a new wave of business partners.


skeyes, the Belgian air navigation and traffic service provider, wanted a modern financial platform so they could standardize processes and adopt industry best practices. Oracle’s single cloud solution for finance and procurement and HCM, alongside a single data model for both domains, differentiated Oracle from Workday, who could not offer an integrated suite.


ClubCorp is the largest owner and operator of private golf and country clubs in the US. As an Oracle Cloud ERP and HCM customer, they took a new step in modernizing the back office by updating their Hyperion footprint to Oracle Cloud EPM for financial planning. Their on-premises licenses were close to capacity, and by consolidating multiple instances into a single cloud environment, they expect to streamline their financial close process.

GLORY Limited

Japan’s GLORY LTD., a leading provider of cash-counting machines operating in 100 countries, understands that the world is moving toward a more cashless future. So GLORY needed to replace their local Japanese ERP with a modern environment capable of keeping pace with their fast-changing industry. GLORY will be using Oracle SaaS for Financials, Order Management, Procurement, EPM, Supply Chain, and Product Hub, along with Oracle PaaS services. This was a competitive win, and rapid innovation will provide GLORY access to the latest technology and the ability to adapt quickly to new business models. Additionally, GLORY recognized the value of their back office being integrated with Oracle CX services.

Omega Healthcare

Omega Healthcare of India, a leading healthcare outsourcing provider, is planning for considerable growth with significant outside investments. Their legacy ERP and HCM systems are not scalable or capable enough to support this expected growth. Having one Oracle Cloud platform will provide Omega with the insights needed as well as the transparency and compliance required by their top tier investor. Omega Healthcare selected Oracle over SAP.


KBR is a provider of engineering, scientific, and technical services to the US Department of Defense, NASA, and customers in the aerospace and defense industry. The majority of KBR’s customers have been in the private sector, but the company’s business has shifted to nearly 75% public sector, and they needed to be better prepared to handle increased regulatory requirements. They also required greater capabilities around rate-based planning to support new cost models and strategies. Moreover, KBR was looking to grow via mergers and acquisitions, and they needed a modern platform that would quickly and easily incorporate new organization structures. Oracle was chosen over OneStream Software for multiple reasons, including greater experience in the aerospace and defense industry, leadership in the EPM space, and expertise in the energy and government contracting industry.