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Oracle Subscription Management

Manage new subscriptions, renewals, and upgrades by connecting your CRM and back-office and providing a complete view of customers’ purchasing behavior. Built on machine learning (ML), Oracle Subscription Management is the only fully integrated, cloud-based subscription management system for product- and service-based companies that simplifies the management of contracts, billing, and revenue.

See how Oracle Subscription Management can help your business.

Explore Subscription Management

Business model flexibility

Evolve your business with subscription services. Take advantage of an agile solution that simplifies complex processes across multiple systems and touchpoints. Support multipart products and services, quoting and deal management, customer self-service capabilities, and field service access while eliminating complicated administration and manual processes.

Sales, CPQ, service, and ecommerce

Support thousands of engagement points across pricing, delivery, support, and billing models. Provide your sales and customer service teams the tools needed to easily modify, manage, and renew deployment options. Deliver negotiated pricing, usage, or terms with subscription-based quotes and orders.

Field service visibility

Field service teams have real-time visibility into which entitlements—services, rates, and discounts—are covered as part of a subscription package.

Customer self-service

Let customers control their subscription orders and accounts, without the help of a sales rep or customer service agent. Self-service functionality lets customers easily purchase or change subscriptions.

Revenue growth

Grow recurring revenues with new business models, products, and services. Strengthen customer relationships by providing more ways to engage, elevating customer lifetime value.

Renewals and insights

Improve your renewal management by ensuring that renewals are easy and accessible. Minimize customer churn with intelligent insights that help your team identify at-risk customers early to improve renewal rates. Intelligently determine cross- and up-sell opportunities for customers with additional needs so you can continue to expand your relationship and customer lifetime value.


Order-to-revenue process

Improve the speed and accuracy of your customer billing and payments. Connect all of your applications and customer touchpoints across the subscription lifecycle to automate accurate invoicing and billing and improve payment collection and revenue recognition.

Simplified management

Do more with your existing technology ecosystem. Oracle helps you reduce the number of solutions needed to administer new revenue models while automating complex workflows, increasing accuracy and reducing costs.

Dynamic pricing models

Simplify billing by consolidating mixed orders of fixed, one-time, recurring, and consumption or usage-based charges into a single summary invoice. Choose the pricing and billing model that follows your existing revenue recognition rules.

Revenue recognition

Prevent revenue leakage while streamlining your usage calculations and revenue management. Easily add your subscriptions to your existing ERP system while maintaining your revenue recognition rules, all through an API-first approach.


Reporting and compliance

Streamline the reporting process and gain clear picture of account health, subscription usage, and consumption at the same time. Accurately capture all necessary details to support your sales, customer service, field service, and finance teams. Forecast with greater confidence and ensure regulatory compliance.

360-degree account view

Access customer data in one, comprehensive view to better understand user subscription activity across the customer and subscription lifecycles. Prebuilt reports within the 360-degree view dashboard help you evaluate important KPIs.

Business success metrics

Track key performance indicators to identify how subscriptions are impacting the business, including monthly recurring revenue, total contract value, average revenue per user, churn rate, customer lifetime value, and more.

Warranties and coverage services

Improve the management of your no-charge coverage services such as warranties.

Pipeline forecasting

Predefined AI models predict customer churn probabilities using current and historical indicators, so you can better forecast pipeline and identify opportunities that need corrective action.

Regulatory compliance

Ensure your business maintains regulatory compliance by having all the details to help you stay compliant with ASC 606 and IFRS 15.


Key benefits—subscription management

  • Better understand and retain customers

    Find ways to improve customer retention through your sales, customer service, and ecommerce channels with a unified, 360-degree view of your customers and insights into new and historical deal activity, opportunities, and customer buying habits.

  • Administer once, deploy anywhere to lower costs

    Integrate subscription pricing across all customer touchpoints. Let your customers self-select and start subscriptions, modify products, and check usage at any point.

    Video: Generate ongoing revenue with Oracle Subscription Management (1:30)

  • Support new sales and pricing models

    Sell complex products and services with any pricing or consumption model to fit your business requirements. Report on recurring and consumption billing and review your current subscriptions and pending contracts so you can drive growth.

    Video: The new science to selling (3:02)

  • Operate hybrid sales and business models

    Run hybrid subscription and one-time sales models on the same platform. Support mixed order fulfillment support for services and physical assets.

  • Simplify financial processes around revenue recognition and reporting

    Automated revenue recognition, billing, and invoicing to save time and money. Remain compliant by recognizing and reporting recurring revenue within your core ERP/finance systems. Maintain a high standard for customer experience by coordinating warranty and service coverage and properly setting up contract terms.

  • How CFOs can make subscription management and revenue recognition easier (PDF)

NOVEMBER 13, 2020

The Subscription Model: The Way Forward for Every Business

Nimesh Pandey, Sales Solution Consultant, Oracle

If your company uses a traditional one-off pricing model, it's time to evaluate the benefits of a recurring subscription pricing model. What makes this model so popular can be summed up in three words—convenience, relationships, and scalability. But there are some definite challenges as well. Learn what those are and how to overcome them.

Read the complete post

Featured blogs

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Resources

CX Subscription Management Release readiness

Release readiness

Get up to speed on the latest releases of Oracle Subscription Management and ensure that your upgrade is successful. Review the latest features including the innovations, capability overviews, business benefits, setup considerations, and usage tips.

Oracle Subscription Management help center

Documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Subscription Management. You'll find all of these resources and more in the Oracle Help Center.

Additional documentation and tutorials

Cloud Customer Connect

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.

Oracle cloud learning

Develop your Cloud CX skills

Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.

Cloud Marketplace

CX Cloud Marketplace

Power transformation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.

Best practices

Subscription management best practices

Subscription management is the process of managing customers’ subscriptions and making sure that their experience with the product or service is a happy one. The process starts once a customer signs up to "subscribe" to your product or service, and it ends when the customer cancels the subscription.

With subscription management CRM solutions, companies can pursue new sales and business models by offering dynamic pricing, purchasing, and ownership options that their customers want.

You may also be interested in…

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Oracle Adaptive Intelligence for Sales

AI-enabled sales force automation

Oracle ERP

Self-service ecommerce

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