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Intelligent B2C service
Welcome to your stressless service resource center
Serving others is stressful if the tools meant to serve you—don’t. You deserve a solution that takes your side. And your customers do, too. To serve service pros like you, we made this knowledge center to help de-stress the service experience.
It should be simple to serve
Every call, click, and chat signals a customer need. Oracle CX Service helps you read those signals so you can deliver smart service seamlessly.
Individual experiences on a global scale
Speak the language of service
Scaling up doesn’t have to be a disservice. See how we partnered with Payoneer to provide efficient service to small businesses around the world.
Read their story
6 Ways to Meet Customers' Digital Expectations
Get to know your service-seekers
You may not be a mind reader, but you can be a granter of wishes. Here’s how to deliver the seamless omnichannel service your digital customers crave.
View the infographic (PDF)
Boost call center satisfaction with machine learning
Give the right answer—fast
“A 40:00 hold is a great start to a call!” (Said no agent ever.) This university cut wait times by 97%—making life simpler on both ends of the line.
Get the story (PDF)