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Boost your CX know-how with this series of free virtual events. Hear from industry thought leaders, Oracle customers, and product experts as they share real-life stories, experiences, and expertise. Catch a glimpse of what the future holds for CX.
Check back periodically for the dates of future summits.
Make every customer interaction matter with Oracle Cloud CX.
As customers rely increasingly on digital channels, exceptional digital-first experiences have become a key differentiator. Watch the replay of this virtual event to learn how you can transform your service organisation to make every customer interaction matter, across digital, self-service, and assisted channels.
Analysts, experts, and customers share their insights and experiences for succeeding in today???s B2B sales and ecommerce world. Hear the latest trends, including the rise of virtual sales, and learn the strategies needed to keep your business on top.
Learn how to sustainably increase your use of data, AI, and real-time Customer Intelligence to create more effective marketing strategies that get you closer to your customers and help you build loyalty.
Learn how mobile apps, chatbots, virtual services, multiple data sources, and AI can help deliver a frictionless customer experience (CX) across various channels to drive long-term loyalty.
Learn how digitizing end-to-end service processes can help deliver high-value interactions that drive customer satisfaction, efficiency, and revenue.
Communications service providers have the potential to capitalize on the promise of 5G and the Experience Economy. The future belongs to those that deliver winning customer experiences.
Hear inspiration from leading marketing leaders in EMEA as they share successes and lessons learned on how to respond faster to customer signals, be more agile in the face of change, and deliver real-time experiences.
To make every customer interaction matter, organizations must listen to customers and rethink how to market, sell, and provide service across all touchpoints. Learn how 2020 has taught CX leaders to be resilient in the face of change.
If the Experience Economy has taught service leaders anything, it’s the importance of being resilient in the face of constant change. Hear an executive viewpoint on how to adapt your service strategy to dynamic customer signals so you can respond at their every point of need.
As CX professionals look towards recovery and reinvention, they rely on customer signals to guide them. Rob Tarkoff, EVP of Oracle CX Cloud, shares how to interpret those signals so you can meet expectations and position your company for growth.