As customers continue to evolve the omnichannel retail journey, you can provide them with engaging, seamless experiences while refining operations across point-of-service, ecommerce, and order management systems.
See omnichannel retail in action
The true value of having a single view of an order, item, or customer is much more than just transactional. Increased insights from aggregate data help retailers deliver on overall business objectives through a deeper and richer understanding of customer behaviors. Closing the data gap with omnichannel retail solutions helps retailers to enable more personalized offers and promotions, increased sales, and greater customer loyalty.
Deliver exceptional customer service while maintaining visibility into order shipments and status. Empower associates with customer appeasement capabilities before and after shipment.
Access real-time inventory information to complete transactions on demand through alternative fulfillment methods, such as shipping directly from another warehouse or store or scheduling a store pickup.
Instantly access accurate inventory data to execute efficient and consistent in-store processes and procedures.
Provide customer service support to shoppers on their preferred channels. Help service teams rapidly complete repetitive tasks using AI and machine learning so they can focus on delivering expert, tailored customer service experiences.
“Selecting Oracle’s mobile technology will enable our brand ambassadors to ensure a seamless in-store experience from the discovery phase to purchase, in the optimal setting.”
Chief Executive Officer, De Beers Jewellers
Provide a frictionless customer experience while boosting conversion rates with integrated POS and ecommerce systems.Explore CX Commerce for Retail
Rely on secure, predictable communications for mission-critical IP applications to maintain inventory control, capture surveillance footage, transfer operational data, and ensure uptime for mobile POS.Explore SD-WAN Security
Rose Spicer, Head of Industry Marketing, Oracle
To manage the rapid jump in demand during the COVID-19 pandemic, ABC Fine Wine & Spirits leaned into its partnership with Oracle to bring BOPIS, delivery, and omnichannel capabilities up to speed in a hurry.Read the complete post
The report assesses the capabilities and strategies of leading enterprise software vendors in serving the specific needs of retail companies worldwide by evaluating their success in designing, developing, installing, configuring, and maintaining the evolution of a complete retail commerce platform.
Oracle's Retail Asset Community Knowledge (RACK) portal is a treasure trove of material ranging from Oracle Retail customer journeys to global event proceedings and the latest updates on Oracle Retail roadmaps.