When conditions change and demand outstrips supply, first-come, first-served order fulfillment can reduce customer satisfaction and revenue. The order backlog management features of Oracle Fusion Cloud Supply Planning prioritize and reschedule your open orders based upon your business objectives.
You need to understand the overall performance of your scheduling operations to solve order backlog problems effectively. Backlog Management analytics summarize projected revenue, the number and value of late demands, as well as the gross margin for scheduled orders. You can easily drill through the summary graphs and charts to isolate and reschedule orders that have the greatest impact on your business.
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To help you address order scheduling issues and opportunities, Backlog Management highlights the value of orders that you can reschedule to earlier dates, as well as those that no longer have supply available to meet their current shipment or delivery plan. You can use these intelligent recommendations to maximize the value of orders that you can ship within a fiscal period, or simply to improve customer service.
The most important orders should get priority when supplies are limited. Backlog Management can rank competing demands by criteria such as requested date, order creation date, item category and customer. You can add your own extensible attributes to the standard ones. You can also override these rule-based priorities to deal with exceptions or changing conditions.
While some orders are higher priority than others, it's also important to balance demand so key customers, regions, or channels have access to supply. You can control availability to scarce items using flexible hierarchies of allocation nodes. Specific customers can have dedicated supply and share additional supply set aside for their region or channel. You have complete control over the allocation attributes and their relationships.
You can review the consumption of allocated quantities, and specify that higher-priority allocation nodes can use some or all of lower-priority supply when needed. You can also override the rule-based allocation quantities to enhance results.
You may need to update an order's sourcing, shipment method, demand class or other fulfillment attributes to maximize availability. You can edit these attributes for groups of order lines in Backlog Management, simulate, and review the results of your changes. You can save the edits that best meet your objectives.
By default, Backlog Management preserves existing scheduled dates for orders as it identifies pull-in opportunities. This minimizes the need to communicate and negotiate changes to delivery dates. Alternatively, you can clear scheduling commitments to free up supply for higher priority order lines, and add notes to explain your decisions to other team members.
When a group of items should ship or arrive together, limited availability of a single component can delay the entire order. Backlog Management's guided resolution pinpoints the components or items that are delaying scheduling of a set, so you can decide whether to remove them, find a different source, or expedite transportation to meet demand.
Once you've addressed the issues in your backlog, you can release new dates, sources and transmit modes for affected orders automatically or manually for execution.
Order Backlog Management complements the real-time order promising features of Oracle Fusion Cloud Order Management. As it refines initial scheduled dates, it synchronizes them with execution systems. The updated firm order dates also drive supply planning. The result? More agile, responsive fulfillment that bridges that gap between order execution and planning.