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Knowledge management is the cornerstone for great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences. Oracle Knowledge Management is a complete, best-in-class solution that enables you to provide personalized, seamless, cross-channel service and support. This comprehensive solution increases customer satisfaction by making service and support teams more efficient and productive through unified knowledge.
Embed knowledge where it's needed most: directly in a product, appliance, game console, or mobile app.
Deliver compelling knowledge interactions with rich media support. Leverage versioning to see full historical data. Control knowledge accessibility by public, private, brand, product, and custom groups.
Offer superior search capabilities by predicting customer needs and provide contextual knowledge without searching.
Provide a seamless customer experience in various languages. Easily translate articles across multiple touchpoints with side-by-side translation.
Search multiple information sources simultaneously and display results in a single, integrated list.
Understand knowledge effectiveness, search analysis, and content analysis. Gain insight into how knowledge is being used with detailed reports.
Offer the right information at the right time. Oracle Knowledge Management ensures your customers get the information they need—when, where, and how they need it.
Knowledge management is essential for delivering effortless customer experiences, and increasing customer loyalty. Provide the experiences customers demand.
Customers want satisfactory answers to their questions quickly and effortlessly regardless of the channel they choose as their mode of engagement.
Radware Director, Technical Services Daniel Lewenhoff discusses how the company provides excellent service to many different cultures.
Discover how NS International uses knowledge management to provide customers with a ‘first time right’ answer to their questions.
Kenya Revenue Authority is providing better service to customers while improving engagement and operational efficiency.
Transible Inc. increased inflows to its FAQ portal and reduced the volume of customer inquiries.