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As a Siebel customer you have come face-to-face with a new iteration of the cloud era, one where customers’ expectations and behaviors are rapidly changing. Adapting is no longer enough; you must evolve your customer experience solutions to continuously align to this new world. How? By migrating to the best cloud-based CX platform—one that continues to support your strategic Siebel roadmap.
To learn more, schedule a 1:1 innovation session with an Oracle CX expert.
Welcome to the Experience Economy, a time where the experience you provide to your customer is more important than the products or services you sell. Consumers today demand seamless experiences, catered to how and when they chose to interact. And their demands constantly change, something which causes issues for Seibel users whose processes and systems have not been built to handle the speed of change.
But the news is not all bad. Siebel customers that move to Oracle CX can maintain all of their strategic roadmaps, but get out of the IT business and focus on what matters today—obtaining and retaining customers.
So whether you are looking to shift off of Siebel gradually, leverage Siebel as part of a hybrid, best-of-breed solution, or fully modernize off the Siebel footprint, cloud-based Oracle CX offers the roadmap you need to support your customized evolution.
Create personalized, meaningful experiences for customers with improved data quality, consistent experiences across channels, and more relevant messaging.
Engage customers earlier. Accelerate and close more deals. Drive smarter sales with mobile support, AI-based guided actions, anytime access, sales dashboards, and email/chat integrations (such as Outlook, Office 365, and Slack). With CX Sales, you get:
Empower service and other lines of business to connect with customers on their preferred channels at their preferred times, all while providing a personalized (yet consistent) brand message.
Optimize, automate, and speed up the selling process through (first time) accurate quotes, price and discount optimization, upsell/cross-sell opportunities, guided selling, and connected customer intelligence.
Stay ahead of consumer demands and competitors, simplify connections, streamline site management, gain ultimate brand control, accelerate time-to-market, and grow your online revenue.
Take this one-minute assessment to find out how your experiences compare to your peers. Assess your current proficiency and how well your CX is prepared for the future.
Director of Marketing Communications Neil Tolbert explains how Oracle Marketing Cloud transformed the company’s marketing function while documenting its contribution to sales.
Senior Manager of Customer Service and Business Systems Rhiannon Ainge explains how Oracle CX Cloud has played a pivotal role in supporting Panasonic’s strategy and vision.
Senior Manager Digital Strategy Jessica Gessner explains how Oracle CX Cloud empowered their teams to intelligently assess diverse consumer data points and solidify relationships.
Join Oracle Director of Product Management, Austin Miller, and Aberdeen Analyst, Omer Minkara, in this on-demand webinar and discover how digital transformation influences customer experience programs.
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