Oracle CX Content

Smart content and recommendations

Increase your speed and efficiency by assembling the right content and building highly personalized customer experiences with smart content and recommendations.

Authoring

Create more relevant content faster and leverage the context of your content identified during the content creation process.

Smart tagging

Improve discoverability and eliminate content tagging errors. AI helps you understand and classify your content with image recognition and natural language processing (NLP).

Search

Make it easier to find your content, including video, with relevant keywords and visual search.

Recommendations

Feed audience and profile data from other applications into the CX Content recommendations engine to personalize customer experiences.

Video creation platform

Collaborate with your fans, employees, and customers around the world to create user-generated content together. Our mobile and desktop platform gives you the tools you need to build a powerful, resourceful video team and realize your brand’s creative vision.

Capture together

Create a video project using a brief to describe the goals and content required, and then invite collaborators to capture and upload their footage.

Smartphone video capture

Create a video project, add a shot list, and then invite collaborators to capture and upload footage using their smartphone cameras.

Collect and review

Curate your video content collaboratively in the cloud. Easily search through the library of footage, add labels and communicate with your team to achieve high quality video content.

Cloud Video Editing

The desktop platform and mobile app offer powerful cloud-based video editing capabilities, designed to make video creation fast and easy.

Advanced video support

Enhance your content strategy with video. Oracle CX Content makes it easy to create and manage videos that get customers’ attention and keep them engaged.

Video tagging

Find the videos you need faster and easier. Smart video tagging makes it easier to discover and reuse videos. Tagging both the general video content as well as subjects within the video allow you to search for aspects within the video content itself.

Collaboration

Collaborate with your team to create meaningful and effective videos. Add comments and flags, and trim, crop, or edit video within the tool. Streamlined workflows help you efficiently review or approve assets.

Easy publishing

Stream and deliver videos efficiently to multiple channels or campaigns.

Video analysis

Analyze video playback to optimize and improve your video content. See who’s watching your videos, how they’re accessing them, and from where they’re consuming your content.

Omnichannel delivery

Prepare content that’s available exactly when and where customers engage within your brand. An API-first platform allows you to place content any place it needs to go while keeping marketers and developers happy.

Decoupled management and delivery

Improve your management and deployment workflows by using your favorite front-end technologies while creating and reusing your best content easily.

Site building

Launch sites and pages quickly with in-context, drag-and-drop tools designed for marketers.

CX integrations

Deliver more consistent customer experiences by extending your content creation, management, and activation across marketing, commerce, sales, and service.

Collaboration and workflow

Work more efficiently within and across teams using popular creative and productivity tools connected to Oracle’s centralized content hub.

Annotations

Improve the accuracy and speed of content approval and launch. In-context annotation and comments allow you to move offline approval processes online and improve efficiency.

Workflows

Accelerate speed to market and streamline content creation through flagging and approval and publishing workflows.

Available everywhere for everyone

Collaborate with teams and agencies across mobile, web, or desktops to keep projects moving forward no matter how your teams prefer to work.

Flexible integrations and scalability

Create and add content from popular applications while managing and delivering your content at scale. Integration options allow you to augment your CX content features with smart authoring and digital asset management (DAM) powered by AI and machine learning.

Content connectors

Gain easy access to all of your content in one central place using prebuilt integrations and connector frameworks to existing repositories such as Dropbox.

App and desktop integrations

Do your creative work in the application you’re familiar with, such as Adobe Creative Cloud or Microsoft Office 365, while managing your content in a centralized hub.

CX integrations

Extend your existing Oracle CX application’s content features with full digital asset management and AI-driven smart-authoring capabilities.

Generation 2 Cloud

Access the latest updates automatically and ensure fast content delivery using Oracle’s Generation 2 Cloud.

Universal Asset Hub

Spend more time creating outstanding content and less time searching for what you need. Oracle’s Universal Asset Hub gives you a centralized solution to create, manage, and distribute any content or asset type.

Any content, anywhere

Access and organize any type of structured or unstructured content from any source with Oracle’s mobile and desktop integration.

Headless experiences

Have the flexibility to consume content from any application using complete and open APIs to connect your systems.

Video management

Stream engaging videos that maintain the consistent look and feel of your brand.