Hospitality in Casino and Gaming

Deploy a hotel property management system that recognizes—and rewards—high rollers

Put guests first with a spectrum of hotel operations tasks, from accelerating check-in and checkout to better managing housekeeping and maintenance and connecting to your player comp system. Equip staff with mobile devices to enhance guest service anytime, anywhere.

Maximize nongaming revenue from weddings, conferences, and banquets

Give your sales staff the tools they need to close the sale—even when they’re on the go. Centralize the critical information they need, including inventory, catering details, and room blocks.

Delight your guests with upgraded room and services

Allow guests to make the most of their stay at your casino hotel with enticing offers such as a bigger room, a better view, or a dining experience.

Use your data to make smart, timely decisions about your gaming and nongaming businesses

Use analytics covering the key aspects of your business—including casino hotel operations, revenue management, sales, marketing, restaurant performance, and catering—to resolve issues and find opportunities across properties.

• Explore Oracle Hospitality Reporting and Analytics
• Explore Oracle Enterprise Performance Management

Draw guests to casino dining with memorable hotel food service

Improve the guest experience, attract locals, and generate more food and beverage revenue with a mobile-enabled point-of-sale solution that puts guests’ needs first.

• Explore Oracle MICROS Simphony Cloud
• Explore Oracle MICROS Kitchen Display Systems
• Explore Oracle MICROS Reporting and Analytics
• Explore Oracle MICROS Enterprise Menu Management

Engage guests anywhere in your casino

Equip staff with casino, hotel, and restaurant hardware devices that allow them to serve guests wherever they are—from the front desk to the pool to the casino floor.

• Explore Oracle MICROS Workstation 6
• Explore Oracle MICROS Tablet 700 Series
• Explore Oracle Hospitality Kiosk Services
• Explore Oracle MICROS Compact Workstation 3 Series

Court new players and guests by diversifying channels

Improve distribution by better managing room inventory and rates. Provide an accurate representation of property availability to every travel agent and online travel site.

Adopt new guest-facing technologies without integration headaches

Efficiently introduce technologies into your casino properties and restaurants and continuously evolve services to enrich experiences for guests and staff.

Personalize guest interactions

Create memorable moments for every guest, from check-in to check out, with comprehensive property management that allows staff to access centralized, comprehensive guest profiles and equips them with tools to offer personalized service.

Meet sales targets for weddings, conferences, and events

Share data effortlessly between the hotel sales office and property management system to develop effective selling strategies.

Go mobile to elevate operations throughout the casino property

Manage check-in, housekeeping, and maintenance from anywhere on property—simplifying work for staff and increasing guest satisfaction.

Efficiently manage condominiums and vacation rental units

Easily incorporate mixed-use units and reduce staffing requirements with flexible contract terms, rule-based operations, and rule-based housekeeping features, improving owner and guest satisfaction.