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Актуальные вопросы

Contactless journey touchpoints

Contactless Booking

Booking has always been a contactless activity, but you can minimize guest interaction with staff at the property by allowing reservation prepayment, and by allowing upsells on the booking engine and on prearrival communications.


Reservation prepayment

PURPOSE: CONTACTLESS

Business case

Collect room rate payment in advance to eliminate or minimize payment collection at check-in. Reduce the risk of chargebacks.

Available with:

OPERA CLOUD • OPERA 5

How OPERA can help:

If you are booking directly in OPERA, consider asking for the full deposit amount in advance. Set up deposit rules and schedules to automate the process. Users will automatically be prompted to collect the deposit. We can even mandate collection of the security code on the card if you have a credit card vendor that supports it. This eliminates the risks of chargebacks. If bookings are coming from a channel manager sometimes it’s possible to arrange prepayment on the source. This is an option that some OTAs are offering.

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: PREPAYMENT

Alternative via payment providers

There are a few payment providers that can automate the deposit collection process. They receive real-time reservation messages from OPERA and send email instructions to customers, detailing steps to guarantee booking via payment link. Once the payment is confirmed by the online processor, the provider automatically inserts the deposit into the reservation in OPERA.



Next: Pre-check-in