Oracle Utilities

Exelon Focuses on Delivering Enhanced Customer Experience

Oracle Opower Enables ComEd to Reduce Its Carbon Footprint

SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System

“Oracle Utilities Customer Care and Billing helps us to drive sustainability and make life easier for the population of Sharjah. Our customers can now receive and pay regular bills online, eliminating paper use and the need to travel to dedicated payment counters.”

— H.E. Dr. Rashid Alleem, Chairman, Sharjah Electricity & Water Authority (SEWA)

ESB Networks Powers Up Ireland’s Homes, Businesses and Critical Infrastructure with Oracle

“Oracle’s system allows us to have a real-time visualisation of the status of the entire electricity network. The interconnectivity of the NMS allows us to quickly roll-out updates to users as conditions change. This is really valuable during storms which can impact on electricity supplies to large numbers of premises.”

— Marguerite Sayers, Managing Director, ESB Networks

SEWA Drives Customer Care with Oracle Utilities

How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs

“At the end of the day, you cannot survive without your customer liking you and advocating for you, whether you’re a regulated utility or in a competitive market, and that’s what it’s about.”

— James Munro, General Manager, Mercury Energy

How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.

“At Glendale, we’re committed to empowering our customers with the information and tools they need to save energy and money.”

— Steve Zurn, General Manager, Glendale Water & Power

Oracle Cloud Helps Utilities Make Better, Faster Business Decisions

“As a leading systems integrator and Oracle PartnerNetwork member, we worked closely with the Oracle Utilities team on co-development activities for Oracle Utilities Analytics. This solution can enable utilities around the world to leverage robust analytics capabilities and gain immediate access to valuable insight. Drawing on Cognizant’s extensive global experience and expertise in implementing Oracle Business Intelligence and working with Oracle Cloud, we are continuing to develop new implementation resources for Oracle Utilities Analytics Cloud Service for utilities worldwide.”

— John Gustafson, Vice President, Energy and Utilities at Cognizant

Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System

“We wanted to implement a solution that would improve security for sensitive data, automate manual business processes, and decrease system maintenance costs. We partnered with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 because it meets all our goals and more.”

— Ramon Vazquez, IT Customer Applications Supervisor, Tucson Electric Power

UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

“Thanks to its flexibility, versatility, and high level of parameterization, Oracle solutions, including Oracle Utilities Customer Care and Billing, and Oracle Business Intelligence Suite, Enterprise Edition, have helped UTE quickly meet both government and business requirements that we could not have addressed with our legacy system.”

— Silvia Emaldi, Resources Manager, UTE