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Актуальные вопросы

Oracle CX Content

Personalize customer experiences faster with a centralized content management tool connected to your CX applications. Create content more efficiently and engage your audiences in new channels beyond your site, page or email.

See how Oracle CX Content can help you.

Explore CX Content

Smart content and recommendations

Increase your speed and efficiency by assembling the right content and building highly personalized customer experiences with smart content and recommendations.

Authoring

Create more relevant content faster and leverage the context of your content identified during the content creation process.

Smart tagging

Improve discoverability and eliminate content tagging errors. AI helps you understand and classify your content with image recognition and natural language processing (NLP).

Search

Make it easier to find your content, including video, with relevant keywords and visual search.

Recommendations

Feed audience and profile data from other applications into the CX Content recommendations engine to personalize customer experiences.


Advanced video support

Enhance your content strategy with video. Oracle CX Content makes it easy to create and manage videos that get customers’ attention and keep them engaged.

Video tagging

Find the videos you need faster and easier. Smart video tagging makes it easier to discover and reuse videos. Tagging both the general video content as well as subjects within the video allow you to search for aspects within the video content itself.

Collaboration

Collaborate with your team to create meaningful and effective videos. Add comments and flags, and trim, crop, or edit video within the tool. Streamlined workflows help you efficiently review or approve assets.

Easy publishing

Stream and deliver videos efficiently to multiple channels or campaigns.

Video analysis

Analyze video playback to optimize and improve your video content. See who’s watching your videos, how they’re accessing them, and from where they’re consuming your content.


Omnichannel delivery

Prepare content that’s available exactly when and where customers engage within your brand. An API-first platform allows you to place content any place it needs to go while keeping marketers and developers happy.

Decoupled management and delivery

Improve your management and deployment workflows by using your favorite front-end technologies while creating and reusing your best content easily.

Site building

Launch sites and pages quickly with in-context, drag-and-drop tools designed for marketers.

CX integrations

Deliver more consistent customer experiences by extending your content creation, management, and activation across marketing, commerce, sales, and service.


Collaboration and workflow

Work more efficiently within and across teams using popular creative and productivity tools connected to Oracle’s centralized content hub.

Annotations

Improve the accuracy and speed of content approval and launch. In-context annotation and comments allow you to move offline approval processes online and improve efficiency.

Workflows

Accelerate speed to market and streamline content creation through flagging and approval and publishing workflows.

Available everywhere for everyone

Collaborate with teams and agencies across mobile, web, or desktops to keep projects moving forward no matter how your teams prefer to work.


Flexible integrations and scalability

Create and add content from popular applications while managing and delivering your content at scale. Integration options allow you to augment your CX content features with smart authoring and digital asset management (DAM) powered by AI and machine learning.

Content connectors

Gain easy access to all of your content in one central place using prebuilt integrations and connector frameworks to existing repositories such as Dropbox.

App and desktop integrations

Do your creative work in the application you’re familiar with, such as Adobe Creative Cloud or Microsoft Office 365, while managing your content in a centralized hub.

CX integrations

Extend your existing Oracle CX application’s content features with full digital asset management and AI-driven smart-authoring capabilities.

Generation 2 Cloud

Access the latest updates automatically and ensure fast content delivery using Oracle’s Generation 2 Cloud.


Universal Asset Hub

Spend more time creating outstanding content and less time searching for what you need. Oracle’s Universal Asset Hub gives you a centralized solution to create, manage, and distribute any content or asset type.

Any content, anywhere

Access and organize any type of structured or unstructured content from any source with Oracle’s mobile and desktop integration.

Headless experiences

Have the flexibility to consume content from any application using complete and open APIs to connect your systems.

Video management

Stream engaging videos that maintain the consistent look and feel of your brand.


Turning Point logo

Oracle CX Content helps Turning Point save lives

To stay a step ahead in the battle against drug addiction and mental illness, Turning Point, the United Kingdom’s leading treatment and counseling agency, uses Oracle CX Service and Oracle CX Content to provide help via online and mobile channels to UK residents in need.

Key benefits

  • Maintain content consistency and governance

    Centralize the creation, approval, management, and distribution of content. Digital asset management helps you maintain brand consistency and govern content quality.

  • Develop new experiences in minutes

    Quickly develop internal or external sites with prebuilt or customized templates that leverage your existing content.

  • Transform customer experiences

    Transform your business and build the best experiences for your customers. Oracle CX Content is a headless platform that helps you bring offline processes online, collaborate across teams in real time, connect technologies, and extend content into new digital channels.

  • Increase engagement across commerce channels

    Enrich product descriptions and add digital assets to add interest and increase engagement across your commerce channels.

Key benefits
January 15, 2020

Seamless sales enablement: A sample site created using Oracle Content and Experience

Ankur Saxena, Principal Product Manager, Oracle Content and Experience

Seamless sales enablement is essential in providing the information, content, and tools to help facilitate the selling of products more effectively. Sales teams thrive when they can access the right content at the right time to engage their prospects with relevant items. Empower sales teams to sell any product more efficiently and quickly by giving them a digital space to keep all the relevant sales information, content, and tools.

Read the complete post

Featured blogs

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Resources

Oracle CX Content Quick Overview

Oracle CX Content quick overview

Get a quick demo of Oracle CX Content. See how easy it is to manage content and experiences with this easy-to-use tool.

Oracle Content and Experience Help Center

Oracle Content and Experience Help Center

Learn how to use, deploy, and manage the tools that power Oracle CX Content. The Oracle Help Center offers an array of documentation to help you get started and move forward.

Cloud Customer Connect

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.

Oracle University

Oracle University

Access training or earn a certification. Oracle University helps you develop the skills to implement, configure, manage, and use your CX applications. Get training delivered in your choice of formats. See which training and certifications are available to you.

Cloud Marketplace

Cloud Marketplace

Power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.

You may also be interested in…

CX Marketing

Cross-channel marketing for B2B and B2C

CX Commerce

Connected B2B and B2C ecommerce

CX Sales

Sales planning and execution

CX Service

Service across any channel

Get started


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