Oracle CX Service for VPs of Customer Service
Customer Experience for Your Business
Increase Self-ServiceHow can you get more customers to help themselves, saving contact center agents for the big issues?
Brand and deploy support sites that offer guided assistance to relevant answers. When an agent is needed, help is a click away with chat, click-to-call, and virtual assistance.
Improve Efficiency of Customer Service
Use a Multichannel ApproachHow can you move from legacy support silos to a unified customer experience strategy?
Combine all customer service touchpoints—web, social, mobile, contact center, field service—to better understand your customers and resolve their issues quickly and easily.
Connect New and Traditional ChannelsCan you serve traditional buyers and modern mobile buyers across a range of channels?
Enable customers to find answers and relevant content online from any device through intent-driven search or personalized, interactive assistance.
Get Ahead of Social MediaCan you identify patterns in social media and solve service issues before they escalate?
Listen across multiple social media channels for service comments and potential issues. Route issues appropriately, respond, and proactively engage customers via social channels.
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