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Complete Field Service Task Management

Oracle Mobile Field Service enables customer service agents to access and update key information via both hand-held and laptop devices. While offline, agents can access complete customer, product, and service request data; manage schedules; order spare parts; record material, costs, and labor; and enter counter readings. Benefits include improved service levels, reduced service costs, faster billing cycles, and optimized inventory levels.

Key Features

  • Speed Resolution with Complete Information Access
    Enable agents to access and update complete customer, product, and service request information.
  • Respond Quickly to Last-Minute Schedule Changes
    Provide agents with updated schedules while on the road. Enable agents to anticipate additional requests with complete information about all installed products.
  • Replenish Parts Based on Actual Inventory Levels
    Enable agents to view parts on hand, order new parts, and view order status to reduce costs associated with over- and under-stocking.
  • Speed Billing Cycles
    Enable agents to record time,labor,materials,and expenses upon job completion, so billingprocess begins even before agent returns.
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