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An Omnichannel Solution for Tomorrow's Order-to-Cash Challenges
With Oracle Order Management Cloud, you can manage orders from all your channels to get a single view of your customers, orchestrate all your order-to-cash processes, and proactively resolve exceptions.
Single Face to Customer
Unify your customer-facing processes and get a consolidated view of your customer.
Smart Fulfillment Choices
Optimize the sourcing and fulfillment of orders for highest bottom-line impact.
Future Problem Predictions
Meet customer request dates and quantities, and proactively monitor orders at risk.
End-to-End Supply Chain
Leverage your extended supply chain network to improve operational efficiency.
Order Management
Your customers deserve perfect fulfillment of their orders. To achieve that goal, you need a central order hub to validate order information for completeness, price the order correctly, promise delivery accurately, plan the fulfillment for efficiency, automate the process as much as possible, and keep on top of all exceptions. Oracle Order Management Cloud is preintegrated with other Oracle Cloud applications to provide you with a complete omnichannel order-to-cash solution. Oracle Order Management Cloud also provides flexibility to integrate with your existing systems and configure the seeded order fulfillment processes to suit your specific business needs. These capabilities allow you to achieve lower implementation costs, higher customer satisfaction, lower fulfillment costs, and faster time to revenue.
Open all Close allOmnichannel Order-to-Cash Management
- Capture, configure, and price orders. Let your users easily configure the system to meet your changing business needs.
- Leverage your current IT investments and consolidate quotes and orders from all your channels and existing systems.
- Automate, monitor, and manage the process from order capture, to settlement, to post-sales care.
Order Capture
Single Face to Customer
End-to-End Capability
Order Orchestration and Visibility
- Enable drop-ships, back-to-back, capable-to-promise, configure-to-order, and more, while tailoring new processes to meet your needs.
- Define and execute order fulfillment processes for products as well as services on the same order.
- Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics.
Preseeded Processes
Touchless Orchestration
End-to-End Visibility
Exception Resolution
- Keep tabs on fulfillment tasks and resolve issues before they affect customer commitments.
- View and evaluate various options before picking the best one.
- Define and enforce rules for changing orders.
Monitor
What-If Analysis
Order Changes
Price Management
Strategically, pricing has a direct impact on profitability, brand image, marketing effectiveness, and customer relationships. In today's rapidly-changing market conditions, companies need to be able to respond to customers' expectations and buying behavior to remain competitive. Oracle Pricing Cloud provides a flexible price modeling capability to create targeted pricing rules to meet corporate revenue and business objectives, and quickly implement and deliver those prices and policies across your sales channels.
Open all Close allMarket Segmentation
- Use attributes of the customer to describe their buying behavior.
- Take characteristics of customers, product, and buying context to identify market segments.
- Create pricing strategies to decide under which circumstances to vary price to achieve best returns.
Profile Customers
Define Market Segments
Strategize for Optimal Pricing
Price Management
- Develop, manage, and deploy dynamic pricing rules through a flexible, easy-to-use price administration feature set.
- Leverage broad extensibility tools to create pricing processes tailored to business practices.
- Rapidly implement pricing changes to meet business objectives.
Manage Pricing Rules
Model Complex Pricing Scenarios
Reduce Administration Costs
Centralized Pricing and Governance
- Rapidly execute pricing rules to deliver dynamic, accurate pricing across your enterprise.
- Define pricing guidelines to manage profitability, discounting discipline, and compliance.
- Easily integrate pricing across sales channels with a flexible, service-based architecture.
Deliver Accurate, Real-Time Pricing
Protect Profitability and Enforce Policy
Ensure Consistency Across Sales Channels
Configurator
In today's business environment, customers are demanding products that are tailored to their unique specifications. Successful companies must provide customized versions of products with shortened lead times. Oracle Configurator Cloud is a powerful guided-selling and configuration product that enables flexible modeling of configurable, multioption, and customizable products and services.
Open all Close allSimplify the Configuration of Complex Solutions
- Oracle Configurator Cloud's dynamic runtime user interface provides an intuitive user experience to help choose the best product options for your customer's needs. As each option is selected, it is interactively validated by the Oracle Configurator Cloud's constraint engine. Options that become invalid can be dynamically hidden or shown as invalid based on the user interface's display condition rules. Images can be used for option selections in place of standard controls, and visualization elements can be added to further portray the product being configured.
- Using the constraint engine's AI-solver capability, customers can make a minimal set of selections in the runtime user interface and let Oracle Configurator Cloud make the remaining selections. Remaining selections are determined based on the engine's built-in heuristics or by rules defined for this purpose in the configurator modeling environment.
- During product configuration, prices for the selections are displayed within the configuration user interface, enabling the user to make decisions about the selections based on this information. As options are selected, they are added to the optional running summary along with their prices and total price.
Capture Configuration Selections with Dynamic User Interface
Solve the Configuration at Any Point ("Finish It for Me")
View Real-Time Pricing as a Product is Configured
Streamline Product Configuration
- Oracle Configurator Cloud is the only configurator seamlessly integrated with Oracle Order Management Cloud and supplies all aspects of the configuration rules, user interaction, and order capture to match customer requirements to the best possible solution. Configuration and validation services ensure that only valid product configurations are built, which eliminates order errors and the associated cost of rework.
- As part of a runtime configuration session, attribute values can be determined or set that need to be carried downstream as part of the configure-to-order flow. Known as transactional item attributes, the values for these attributes can only be set using Oracle Configurator Cloud.
- Oracle Configurator Cloud provides the validations and order line creation for configurations captured via other sources, such as Oracle CPQ Cloud, to automate the order-to-production process to reduce overall sales cycle times.
Inbuilt Product Configuration
Support for Transactional Item Attributes
Integration Services for Fulfillment Execution
Ensure Model Continuity Across Your Quote-to-Cash Process
- Take advantage of the power of Oracle Configurator Cloud in your third-party quoting and/or order capture application by embedding the Oracle Configurator Cloud runtime user interface directly into your applications.
- Start a new configuration session in your order capture application and restore the configuration to make changes or revise the order as necessary in a later phase in the process.
- Leverage preintegration with both Oracle Order Management Cloud and Oracle CPQ Cloud to provide a seamless user experience across the quote-to-cash process.
Embeddable User Interface for Integration with Other Order Capture Applications
Make Product Configuration Changes Across the Quote-to-Cash Process
Seamless Integration with Oracle Order Capture Cloud Applications
Global Order Promising
Quoting standard lead times is no longer competitive. You have to set and meet delivery expectations to secure and retain customers. Oracle Order Management Cloud's global order promising features help you satisfy the most demanding customers by scheduling delivery based on actual supply across all potential sources including production capacity and purchases from suppliers.
Open all Close allIdentify the Best Supply Source
- Simulate and compare potential supply sources including the capability to buy, make, or transfer items to meet demand.
- Save the sale by scheduling inbound supply, material, and capacity to meet demand when not enough on-hand inventory is available.
- Use zone-based and profitable-to-promise sourcing assignments to find the supply with the lowest landed cost that can meet demand.
Leverage Your Supply Network
Utilize Current and Future Supply
Reduce Fulfillment Costs
Schedule Complex Fulfillment
- Schedule multiple order line items so they will ship together or will arrive on the same date when shipped from multiple locations.
- Adjust supply sources, lead times, and on-hand availability based on the model options ordered.
- Drop ship items directly from the supplier to the customer, or trigger a purchase order to fulfill each sales order for back-to-back items.
Ship or Deliver Items Together
Schedule Configure-to-Order Items
Manage Drop-Ship and Back-to-Back Orders
Anticipate and Manage the Backlog
- Source long-term orders from upstream capacity, saving local stock for short lead-time orders.
- Reserve a fixed amount or percentage of available supply to a particular customer, channel, or geography.
- Review and reschedule in-process and backlogged orders by priority based on the latest supply availability.
