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An Omnichannel Solution for Tomorrow's Order-to-Cash Challenges

With Oracle Order Management Cloud, you can manage orders from all your channels to get a single view of your customers, orchestrate all your order-to-cash processes, and proactively resolve exceptions.

Oracle Product Management Cloud
Single Face to Customer

Single Face to Customer

Unify your customer-facing processes and get a consolidated view of your customer.

Smart Fulfillment Choices

Smart Fulfillment Choices

Optimize the sourcing and fulfillment of orders for highest bottom-line impact.

Future Problem Predictions

Future Problem Predictions

Meet customer request dates and quantities, and proactively monitor orders at risk.

End-to-End Supply Chain

End-to-End Supply Chain

Leverage your extended supply chain network to improve operational efficiency.

Explore Order Management Features

Order Management

Your customers deserve perfect fulfillment of their orders. To achieve that goal, you need a central order hub to validate order information for completeness, price the order correctly, promise delivery accurately, plan the fulfillment for efficiency, automate the process as much as possible, and keep on top of all exceptions. Oracle Order Management Cloud is preintegrated with other Oracle Cloud applications to provide you with a complete omnichannel order-to-cash solution. Oracle Order Management Cloud also provides flexibility to integrate with your existing systems and configure the seeded order fulfillment processes to suit your specific business needs. These capabilities allow you to achieve lower implementation costs, higher customer satisfaction, lower fulfillment costs, and faster time to revenue.

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Omnichannel Order-to-Cash Management

    Order Capture

  • Capture, configure, and price orders. Let your users easily configure the system to meet your changing business needs.
  • Single Face to Customer

  • Leverage your current IT investments and consolidate quotes and orders from all your channels and existing systems.
  • End-to-End Capability

  • Automate, monitor, and manage the process from order capture, to settlement, to post-sales care.

Order Orchestration and Visibility

    Preseeded Processes

  • Enable drop-ships, back-to-back, capable-to-promise, configure-to-order, and more, while tailoring new processes to meet your needs.
  • Touchless Orchestration

  • Define and execute order fulfillment processes for products as well as services on the same order.
  • End-to-End Visibility

  • Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics.


  • Keep tabs on fulfillment tasks and resolve issues before they affect customer commitments.
  • What-If Analysis

  • View and evaluate various options before picking the best one.
  • Order Changes

  • Define and enforce rules for changing orders.
Explore Order Management Features

Price Management

Strategically, pricing has a direct impact on profitability, brand image, marketing effectiveness, and customer relationships. In today's rapidly-changing market conditions, companies need to be able to respond to customers' expectations and buying behavior to remain competitive. Oracle Pricing Cloud provides a flexible price modeling capability to create targeted pricing rules to meet corporate revenue and business objectives, and quickly implement and deliver those prices and policies across your sales channels.

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Market Segmentation

    Profile Customers

  • Use attributes of the customer to describe their buying behavior.
  • Define Market Segments

  • Take characteristics of customers, product, and buying context to identify market segments.
  • Strategize for Optimal Pricing

  • Create pricing strategies to decide under which circumstances to vary price to achieve best returns.

Price Management

    Manage Pricing Rules

  • Develop, manage, and deploy dynamic pricing rules through a flexible, easy-to-use price administration feature set.
  • Model Complex Pricing Scenarios

  • Leverage broad extensibility tools to create pricing processes tailored to business practices.
  • Reduce Administration Costs

  • Rapidly implement pricing changes to meet business objectives.

Centralized Pricing and Governance

    Deliver Accurate, Real-Time Pricing

  • Rapidly execute pricing rules to deliver dynamic, accurate pricing across your enterprise.
  • Protect Profitability and Enforce Policy

  • Define pricing guidelines to manage profitability, discounting discipline, and compliance.
  • Ensure Consistency Across Sales Channels

  • Easily integrate pricing across sales channels with a flexible, service-based architecture.
Explore Order Management Features


In today's business environment, customers are demanding products that are tailored to their unique specifications. Successful companies must provide customized versions of products with shortened lead times. Oracle Configurator Cloud is a powerful guided-selling and configuration product that enables flexible modeling of configurable, multioption, and customizable products and services.

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Simplify the Configuration of Complex Solutions

    Capture Configuration Selections with Dynamic User Interface

  • Oracle Configurator Cloud's dynamic runtime user interface provides an intuitive user experience to help choose the best product options for your customer's needs. As each option is selected, it is interactively validated by the Oracle Configurator Cloud's constraint engine. Options that become invalid can be dynamically hidden or shown as invalid based on the user interface's display condition rules. Images can be used for option selections in place of standard controls, and visualization elements can be added to further portray the product being configured.
  • Solve the Configuration at Any Point ("Finish It for Me")

  • Using the constraint engine's AI-solver capability, customers can make a minimal set of selections in the runtime user interface and let Oracle Configurator Cloud make the remaining selections. Remaining selections are determined based on the engine's built-in heuristics or by rules defined for this purpose in the configurator modeling environment.
  • View Real-Time Pricing as a Product is Configured

  • During product configuration, prices for the selections are displayed within the configuration user interface, enabling the user to make decisions about the selections based on this information. As options are selected, they are added to the optional running summary along with their prices and total price.

Streamline Product Configuration

    Inbuilt Product Configuration

  • Oracle Configurator Cloud is the only configurator seamlessly integrated with Oracle Order Management Cloud and supplies all aspects of the configuration rules, user interaction, and order capture to match customer requirements to the best possible solution. Configuration and validation services ensure that only valid product configurations are built, which eliminates order errors and the associated cost of rework.
  • Support for Transactional Item Attributes

  • As part of a runtime configuration session, attribute values can be determined or set that need to be carried downstream as part of the configure-to-order flow. Known as transactional item attributes, the values for these attributes can only be set using Oracle Configurator Cloud.
  • Integration Services for Fulfillment Execution

  • Oracle Configurator Cloud provides the validations and order line creation for configurations captured via other sources, such as Oracle CPQ Cloud, to automate the order-to-production process to reduce overall sales cycle times.

Ensure Model Continuity Across Your Quote-to-Cash Process

    Embeddable User Interface for Integration with Other Order Capture Applications

  • Take advantage of the power of Oracle Configurator Cloud in your third-party quoting and/or order capture application by embedding the Oracle Configurator Cloud runtime user interface directly into your applications.
  • Make Product Configuration Changes Across the Quote-to-Cash Process

  • Start a new configuration session in your order capture application and restore the configuration to make changes or revise the order as necessary in a later phase in the process.
  • Seamless Integration with Oracle Order Capture Cloud Applications

  • Leverage preintegration with both Oracle Order Management Cloud and Oracle CPQ Cloud to provide a seamless user experience across the quote-to-cash process.
Explore Order Management Features

Global Order Promising

Quoting standard lead times is no longer competitive. You have to set and meet delivery expectations to secure and retain customers. Oracle Order Management Cloud's global order promising features help you satisfy the most demanding customers by scheduling delivery based on actual supply across all potential sources including production capacity and purchases from suppliers.

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Identify the Best Supply Source

    Leverage Your Supply Network

  • Simulate and compare potential supply sources including the capability to buy, make, or transfer items to meet demand.
  • Utilize Current and Future Supply

  • Save the sale by scheduling inbound supply, material, and capacity to meet demand when not enough on-hand inventory is available.
  • Reduce Fulfillment Costs

  • Use zone-based and profitable-to-promise sourcing assignments to find the supply with the lowest landed cost that can meet demand.

Schedule Complex Fulfillment

    Ship or Deliver Items Together

  • Schedule multiple order line items so they will ship together or will arrive on the same date when shipped from multiple locations.
  • Schedule Configure-to-Order Items

  • Adjust supply sources, lead times, and on-hand availability based on the model options ordered.
  • Manage Drop-Ship and Back-to-Back Orders

  • Drop ship items directly from the supplier to the customer, or trigger a purchase order to fulfill each sales order for back-to-back items.

Anticipate and Manage the Backlog

    Preserve Local Supply

  • Source long-term orders from upstream capacity, saving local stock for short lead-time orders.
  • Allocate Scarce Supply

  • Reserve a fixed amount or percentage of available supply to a particular customer, channel, or geography.
  • Reschedule the Backlog

  • Review and reschedule in-process and backlogged orders by priority based on the latest supply availability.
Order Management Successes

Customer Stories

BOE Group logo

Order Management Cloud Helps BOE Group Operate Effectively


BOE Group

Tony Larsen, President of Technology at BOE Group, explains how Oracle Order Management Cloud continued to rise to the top during the selection process around functionality, scalability, and cloud offerings.

AlSafwa logo

AlSafwa Cement Company Chooses Oracle Cloud Over SAP to Streamline Supply Chain

With Oracle Cloud, we automated our procurement and inventory processes on a single cloud platform with in-depth reporting on all commercial cement operations. Oracle Advanced Customer Services optimized our deployment and their services ensure that we always have expertise to resolve any issue.
Muhammad Bilal, Applications Team Leader, AlSafwa Cement Company

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See what's included with your monthly subscription.

Oracle Order Management Cloud


  • Capture orders from all your channels
  • Validate, enrich, and price all orders
  • Orchestrate fulfillment across multiple systems and partners
  • Monitor and resolve order exceptions
  • Check availability of supply during order capture
  • Schedule orders based on supply across inventory, manufacturing, and partners
  • Allocate constrained supply to key markets and customers
  • Manage and reprioritize your order backlog
  • Get interactive ordering for complex configured items
  • Leverage guided selling
  • Validate configured items on imported orders

Oracle Order Management Cloud—Hosted Employee


  • Capture orders from all your channels
  • Validate, enrich, and price all orders
  • Orchestrate fulfillment across multiple systems and partners
  • Monitor and resolve order exceptions
  • Check availability of supply during order capture
  • Schedule orders based on supply across inventory, manufacturing, and partners
  • Allocate constrained supply to key markets and customers
  • Manage and reprioritize your order backlog
  • Get interactive ordering for complex configured items
  • Leverage guided selling
  • Validate configured items on imported orders
  1. Requires a minimum of 10 users.
  2. Requires a minimum of 1,000 employees.