Oracle Customer Experience (CX) Service Cloud

Roadmap to Modern Service

The Key Nine Drivers

Complete your journey to modern customer service with the resources below.

1 – Infographic: The Modern Customer Service Imperative

Infographic: The Modern Customer Service Imperative

Rethink your approach to modern customer demands with these key service statistics.

2 – Video: Roadmap to Modern Service Animation

Video: Roadmap to Modern Service Animation

Test-drive Oracle Service Cloud and discover big business benefits along the way.

Watch now (1:21)

3 – Executive Brief: Overview of the Modern Service Journey

Executive Brief: Overview of the Modern Service Journey

Deliver consistent and connected multichannel service engagements with this quick and easy overview.


Read now (PDF)

4 – Ebook: Steps to Modernize Your Service

Ebook: Steps to Modernize Your Service

Discover 9 ways to modernize your customer service operations.



Read more (PDF)

5 – White Paper Series: Get Going, Get Better, and Get Ahead

White Paper Series: Get Going, Get Better, and Get Ahead

Join the world of modern customer service by exploring Oracle’s three key stages that help provide seamless, connected, multichannel engagements.

8 – Assessment: Get Started Rate Your Service

Assessment: Get Started Rate Your Service

Where are you on the route to modern customer service success? Take our assessment to find out and reach your destination faster.

6 – Blueprint Series: A Step-by-Step Guide to Service Success

Blueprint Series: A Step-by-Step Guide to Service Success

Your blueprint for every step of the journey.

7 – White Paper: Complete Guide to Mapping Your Journey

White Paper: Complete Guide to Mapping Your Journey

Your fool-proof strategy to consistent, modern customer service success.

Read more (PDF)

9 – Quick Tour: Oracle Service Cloud

Quick Tour: Oracle Service Cloud

Take a quick tour of Oracle cloud applications for customer service.

Access now

Webinar: Customer Care Leadership Roundtable

Webinar: Customer Care Leadership Roundtable

Hear industry experts discuss best practices and innovative CX trends that clear your path to modern customer service success.

Watch now (1:09:32)

Webinar Series: Analyst Insights on Modern Service

Webinar Series: Analyst Insights on Modern Service

Build reliable relationships with your customers to gain actionable business data that drives sustainable growth, cost savings, and profits.

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