No results found
Your search did not match any results.
We suggest you try the following to help find what you're looking for:
- Check the spelling of your keyword search.
- Use synonyms for the keyword you typed, for example, try “application” instead of “software.”
- Try one of the popular searches shown below.
- Start a new search.
Trending Questions
Oracle Cloud CX Platform
Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle Cloud CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security.
Oracle Cloud CX Virtual Summit
Hear customer perspectives and learn what’s new from Oracle Cloud CX. We’re packing a lot of insight into a streamlined, virtual program.
What's new in Oracle Advertising and CX
See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).
The Forrester Wave™: Digital Experience Platforms
Learn why Oracle was named a leader in The Forrester Wave™: Digital Experience Platforms, Q3 2019.
Why Oracle CX is built for excellence
Connected data
Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA.
Connected content
Create, syndicate, and distribute relevant and consistent content and offers to personalize customer experiences. Oracle Content Management anchors all enterprise content and assets—invoices, marketing assets, company files, images, and videos—in one place. Built-in AI recommendations, collaboration, and workflow make new content creation easy and compliant.
Connected, modern UX
Oracle’s modern user experience puts consumer-grade experiences into your hands. Highly modular visual components and intelligent, conversational services maximize reuse and consistency across our applications. Experience the power of search, natural language processing, and low-code development using cloud native Oracle Cloud Infrastructure services together with these UX paradigms.
Customer intelligence
Oracle’s customer intelligence platform helps enterprises drive business value from their connected data assets and thrive in the experience economy. When powered by connected data, connected intelligence delivers hyperpersonalization in real time and at scale across the customer journey.
Oracle Cloud CX platform
Unity Customer Data Platform
Personalize the customer experience with a customer data platform that creates a single, dynamic view of each account and delivers intelligence—in real time—to marketing, sales, service, and commerce.
Modules
- Unified customer profile
- Customer profile enrichment
- Real-time, smart segmentation
- Customer analytics
- Actionable intelligence
- CX integrations
Content management for CX
With native Oracle Cloud CX integration and a modern API-first architecture, it's easy to create, syndicate, and distribute relevant and consistent content for omnichannel experiences.
Modules
- Smart content and recommendations
- Video creation platform
- Advanced video support
- Omnichannel delivery
- Collaboration and workflow
- Integrations and scalability
- Universal asset hub
Oracle integration
Connect data, processes, and applications on a single, unified platform. Oracle offers the flexibility to integrate with all applications in your enterprise, through any touchpoint. We make integration quick and simple with prebuilt flows and easy-to-use tools, while still offering the power that developers desire.
Modules
- Prebuilt integrations and process flows
- AI-based mapping recommendations
- Process automation
- Point-and-click UI for nondevelopers
- Integration insight for business users
- API gateway
- Data integration
Visual builder
Oracle offers fully featured, cloud native, low-code, and CI/CD tools to enable native extensions and stand-alone web and mobile experiences. Configure and build experiences with open web standards (JavaScript and REST) to meet your needs—without adding technical debt—and support the entire development lifecycle.
Modules
- Visual development
- Prebuilt service connections
- Template library
- Component library
- Git repository
- Issue tracking
- Wiki
- Continuous integration/ continuous deployment (CI/CD)
- Runtime
- Security
- Oracle Apps service catalog
- Native Oracle Cloud Infrastructure services integration
Reduce risk on security-first designed architecture
Built on an Oracle Generation 2 Cloud security platform, Oracle provides the most complete identity and security solution to secure user identity and access to any application and employ enterprise-grade data encryption and governance technology.
Modules
- Identity
- Compliance
- Threat detection
- Predictive analytics
- Personally identifiable information monitoring
- Unified single sign-on
- Multifactor user authentication
- Continuous behavior monitoring
Create powerful business analytics using adaptive intelligence
Empower your organization with powerful analytics and adaptive artificial intelligence. Oracle offers fully connected intelligence and actionable insights powered by innovative technologies.
Modules
- AI
- Machine learning
- Data visualization
- Oracle Infinity
- Oracle CX Audience
- Oracle Unity
- Oracle Adaptive Intelligent Apps
- Next-best action recommendations
- Smart data connectors
Conversational experiences with digital assistant
Embrace the next generation of UX and business applications with chatbots and conversational AI interfaces. Start immediately with customizable, prebuilt digital assistant skills or develop new digital assistants from third-party applications.
Modules
- Prebuilt skills
- Natural language processing
- Intent detection
- Entity extraction
- Multilingual
- Crowdsource training utterances
- Testing and analysis
- APIs and rich documentation
- Conversational design workshops
Oracle Cloud CX customer successes
With a comprehensive suite of tools for sales, marketing, service, and commerce professionals, Oracle Cloud CX helps brands get ahead and stay ahead in the experience economy.
Blending tradition and technology, illycaffè produces one-of-a-kind coffee
4 Lessons From the 2020 Markie Awards
Rob Tarkoff, EVP of Oracle Data Cloud and Oracle Cloud CXEvery year brings a new crop of nominations for the Oracle Markie Awards, now going on its 14th year. These awards go to Oracle customers who push innovation and share the best practices they’ve developed along the way.
Read the complete postResources
Overviews and demos
Get started
Request a demo
See what Oracle Cloud CX can do for you.
Take a tour
Explore Cloud CX applications on your own.
Subscribe
Stay up to date and get the CX Insider newsletter.
Contact sales
Talk to a team member about Oracle Cloud CX.