Oracle Cloud CX
Virtual Summit

Boost your CX know-how by watching this on-demand series of free virtual events. Hear from industry thought leaders, product experts, and global companies as they share their stories, experiences, and expertise. Oracle CX customers—including Dow Jones, Frontier Airlines, Motorola, and Ricoh—present real-life successes and lessons learned, while Oracle executives product experts share the latest updates and a glimpse of what’s next for CX.

Check back periodically as we announce the dates of future summits.

Why attend an Oracle CX Virtual Summit?

Listen to inspiring leaders and learn about the future of CX technology and how you can provide better customer experiences that amplify your performance and make a stronger impact by:

  • Innovating with new technologies
  • Leveraging data and analytics to unlock key customer insights
  • Reducing costs and driving revenue

Highlights


  • See and learn from Oracle Cloud CX visionaries and industry experts
  • Hear success stories directly from customers themselves
  • Learn actionable steps to get started on the path to CX success for your business
  • Take advantage of on-demand resources available after the program

Calendar of events

9 November 2020
The Future of CX with Larry Ellison/ Responsive Selling in the Experience Economy
13 October 2020
Intelligent Service in the Experience Economy
15 September 2020
Personalized Marketing in the Experience Economy

 

On-Demand Videos

The Future of CX with Larry Ellison/ Responsive Selling in the Experience Economy


The Future of CX (44:12)

Larry Ellison, Chairman of the Board and Chief Technology Officer, Oracle

Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud, Oracle


The shift to digital selling at Ricoh (20:49)

Samantha Mohr, Vice President, Inside Sales, Ricoh

Katrina Gosek, Vice President, CX Product Strategy, Oracle


Women in Leadership Panel: Optimizing Online Experiences to Address Accelerating Change (17:59)

Lisa Joy Rosner, Senior Vice President, Brand and Content Marketing, Oracle

Susan Andreeff, Senior Manager and Agile Product Manager, Digital Commerce, Motorola Solutions

Susan Fisher, Senior Manager of Global CRM and CPQ Platform Development, Hyster-Yale Group


Buying Signals and the Future of Sales and Commerce (26:20)

Katrina Gosek, Vice President, CX Product Strategy, Oracle

Kamyar Seradjfar, Vice President, CX Sales Product Management, Oracle

Ian Davis, Vice President, CX Commerce Product Management, Oracle


Visualize Your Path to Sales Excellence (16:56)

Michelle Brusyo, Director, CX Sales Product Strategy, Oracle

Douglas Wise, Product Marketing Manager, CX Sales, Oracle


Visualize Your Path to Digital Commerce Excellence (23:08)

Jeri Kelley, Director, CX Commerce Product Strategy, Oracle

Shad Stalians, Senior Product Marketing Manager, CX Commerce, Oracle


Intelligent Service in the Experience Economy


Oracle Cloud CX — Intelligent Service in the Experience Economy

If the Experience Economy has taught service leaders anything, it’s how to be resilient in the face of constant change. We’re currently navigating uncharted territory, and it’s clear that businesses must respond faster and be more agile than ever before. As service professionals look toward recovery—and in many cases, reinvention—they’re more reliant on customer signals than ever. In our virtual summit keynote, Rob Tarkoff shared what Oracle is doing to help you interpret what those signals mean so you can meet your customers’ evolving expectations and ensure business longevity.

Discover the Path to Delivering Intelligent Service

Changes in customer expectations, compounded by disruptive technologies and increased preferences for digital channels, have placed massive pressure on service organizations. Learn how we help you innovate step-by-step. – I took this description from the video library – let me know if it is ok to use on the page too.

Customer Service Leaders Panel

Watch this panel discussion between senior service leaders from Panasonic, Parship Group, Nokia and the CCA Global to find out how these brands increase efficiencies and customer satisfaction.

Why Field Service Keeps the World Running

Field service engagements are inherently complex at their core. Learn how to bridge inventory management, route automation and optimization with team collaboration, customer expectation management, and compliance and safety. - let me know if it is ok to use on the page too.

Field Service Expert Panel

In this panel discussion between field service leaders from Bosch Thermotechnology, Vodafone Portugal, everis Italia and Telekom Romania, learn how you can leverage data and gain customer intelligence.

Service Signals and the Impact of the Experience Economy

In this session, Oracle’s Chris McGugan shares his thoughts on the future of customer service and how businesses must understand the signals their customers are sending to truly revolutionize their customer experience.


Personalized Marketing in the Experience Economy


Oracle Cloud CX Personalised Marketing

Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud

Matching the Pace of Customer Change

Shashi Seth, Senior Vice President, Oracle CX Marketing

Holly Simmons, Vice President, Oracle CX Marketing and CX Unity

Visualize Your Path to B2B Marketing Excellence

Rossa Shanks, CMO, Dow Jones Lisa Joy Rosner, Senior Vice President of Brand and Content Marketing, Oracle Andrea Tucker, Director of Product Marketing, Oracle

Visualize Your Path to B2C Marketing Excellence Tyri Squyr

Tyri Squyres, Vice President of Marketing, FRONTIER Airlines

Bryan Finfrock, Director of Product Marketing, Oracle

Angela Wells, Senior Director, CX Customer Advocacy, Oracle