Retail Stores and Omnichannel
As customers continue to evolve the omnichannel retail journey, you can provide them with engaging, seamless experiences while refining operations across point-of-service, ecommerce, and order management systems.
See omnichannel retail in action
Oracle Retail Omnichannel customer success
Omnichannel retail business value
The true value of having a single view of an order, item, or customer is much more than just transactional. Increased insights from aggregate data help retailers deliver on overall business objectives through a deeper and richer understanding of customer behaviors. Closing the data gap with omnichannel retail solutions helps retailers to enable more personalized offers and promotions, increased sales, and greater customer loyalty.
Deliver seamless customer experiences with smarter omnichannel solutions
Deepen loyalty with a single, 360-degree customer view
Craft meaningful physical and digital shopping experiences with a real-time view of your customers’ actions and needs at every step of their journey.
Personalize customer experiences with a flexible retail POS
Give your store associates a deeper understanding of customers and greater visibility with robust POS functionality.
Gain real-time visibility across the life of a transaction
Deliver exceptional customer service while maintaining visibility into order shipments and status. Empower associates with customer appeasement capabilities before and after shipment.
Enable endless aisle and intelligently route inventory
Access real-time inventory information to complete transactions on demand through alternative fulfillment methods, such as shipping directly from another warehouse or store or scheduling a store pickup.
Leverage real-time inventory visibility
Instantly access accurate inventory data to execute efficient and consistent in-store processes and procedures.
Deliver superior customer service
Provide customer service support to shoppers on their preferred channels. Help service teams rapidly complete repetitive tasks using AI and machine learning so they can focus on delivering expert, tailored customer service experiences.
“Selecting Oracle’s mobile technology will enable our brand ambassadors to ensure a seamless in-store experience from the discovery phase to purchase, in the optimal setting.”
Francois Delage
Chief Executive Officer, De Beers Jewellers
Give customers a connected in-store and online shopping experience
Provide a frictionless customer experience while boosting conversion rates with integrated POS and ecommerce systems.
Explore CX Commerce for RetailEnsure communication network performance and reliability
Rely on secure, predictable communications for mission-critical IP applications to maintain inventory control, capture surveillance footage, transfer operational data, and ensure uptime for mobile POS.
Explore SD-WAN SecurityQ&A: How ABC Fine Wine & Spirits managed a 2,000% spike in ecommerce demand
Rose Spicer, Head of Industry Marketing, Oracle
To manage the rapid jump in demand during the COVID-19 pandemic, ABC Fine Wine & Spirits leaned into its partnership with Oracle to bring BOPIS, delivery, and omnichannel capabilities up to speed in a hurry.
Read the complete postOmnichannel and retail store resources
Modernize the customer experience
The COVID-19 pandemic has reaffirmed footwear retailer and manufacturer Bata’s commitment to omnichannel marketing.
IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020
The report assesses the capabilities and strategies of leading enterprise software vendors in serving the specific needs of retail companies worldwide by evaluating their success in designing, developing, installing, configuring, and maintaining the evolution of a complete retail commerce platform.
Discover how retailers everywhere are leveraging retail technology
Oracle's Retail Asset Community Knowledge (RACK) portal is a treasure trove of material ranging from Oracle Retail customer journeys to global event proceedings and the latest updates on Oracle Retail roadmaps.
What is omnichannel?
Create an omnichannel strategy that provides a seamless shopping experience across all channels.