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The Platform for Retail Omnichannel Excellence
Retail omnichannel journeys continue to evolve and expand with new models of engagement and fulfillment. For most (51 percent) retail consumers, convenience is the number one attribute of a great retail experience, regardless of whether they are shopping online, in-store, or on mobile. (Setting the Bar: Global Customers Experience Trends, 2019).
Executing an individualized retail omnichannel experience requires seamless integration across ecommerce, point-of-service (POS), customer engagement (traditionally CRM), order management, and retail loyalty systems. It also requires real-time inventory visibility to execute buy online pick up in store BOPIS (or curbside), and embedded AI and machine learning to ensure offers are optimized for redemption.
Bottom-line: point solutions won’t cut it in the retail omnichannel environment. Retail omnichannel requires a platform built for modern retail
Retail Omnichannel Products
Customer Engagement Cloud Services
Build customer loyalty with better data and seamless integration into ecommerce and stores.
Customer Insights Cloud Service
Understand customer preferences to inform granular segmentation and personalization.
MICROS Compact Workstation 310
Enable increased efficiency with portable point-of-service devices.
MICROS Tablet 721
Line bust to reduce queues and wait times with a mobile point-of-service solution.
MICROS Workstation 6 Family
Deliver digital content to both store associates and customers while boasting superior overall point-of-service performance.
Order Broker Cloud Service
Enable endless aisle and intelligently route inventory.
Order Management System Cloud Service
Identify, attract, and retain your most loyal shoppers by delivering exceptional customer service.
Point-of-Service Hardware Suite
Explore our comprehensive suite of point-of-service hardware solutions.
Store Inventory Operations Cloud Services
Enable real-time, accurate, and accessible store-stock data to execute efficient and effective in-store processes and procedures.
XBRi Loss Prevention Cloud Service
Protect profits with exception-based reporting.
Xstore Point-of-Service
Empower associates with a seamless integration to ecommerce that delivers a 360-degree view of your customer.
Stores and Commerce Learning Subscription
Maximize your stores and commerce solution investment with modern learning experience.
Retail Reference Library
Accelerate your implementation by leveraging best practices from more than 5,000 global retailers.
Commerce Cloud
Deliver personalized and optimized ecommerce experiences at scale.
Retail Omnichannel Resources
Explore the research, stories, tools, and more to help you understand the power of Oracle Retail omnichannel products.
Read insights from Forrester about the need for a fresh perspective on personalization.
Learn how Bata unlocks the business potential of retail omnichannel.
Request a complimentary review of your retail omnichannel business processes. (PDF)
