Deliver a service experience that doesn't feel like traditional service. See the MCX'19 Service General Session recap and explore a world impacted by self-service and automation leading to a new Service Enthusiast.
See how Payoneer is able to offer a 360-degree view of the customer to its call center staff. This holistic experience allows the staff to focus on the customer needs.
Payoneer connects with customers in the channel they need, provides answers quickly, and responds to market needs. Thanks to Oracle Service Cloud, the company listens to customer needs and communicates in a way customers expect.
Payoneer provides a borderless platform in a borderless world. They are able to give their customers the answers they need in a quick, agile manner, 24/7, by working with Oracle Service Cloud.
Hear how The Prince’s Trust is using Oracle CX Cloud to revolutionize employee roles and foster best practices, allowing workers to spend more time with the youth they serve.
Offer knowledge when your customers need it most. Oracle’s strong knowledge APIs and robust language technology shows a true understanding of your customers’ questions.
Video Chat helps to bring your agents and customers a step closer to resolving a problem with extended and sophisticated real-time collaboration, personalization and precision, resulting in higher customer satisfaction rates and long-term customers.
It’s nearly impossible to improve customer experiences without knowing the customer’s journey. Learn how you can gather actionable data about where and why things go right or wrong.
Oracle Engagement Cloud offers robust sales and service capabilities built on a single platform, with easy mobile access and native AI that predicts each account’s win probability and recommended next-best actions.
With Oracle Engagement Cloud digital customer service, your business can empower customers to find the right answers to their inquiries and easily interact with your brand.
Oracle Engagement Cloud Service Foundation is the underpinning for connected service experiences, empowering your teams to offer exceptional experiences by streamlining interactions, providing a 360-degree view of the customer and enabling collaboration between sales and service professionals.
Oracle’s knowledge management solution delivers a seamless, consistent experience across all channels—self-service, contact center, communities, and social sites.
The Oracle Service Cloud is a suite of capabilities that allow organizations to connect with their customers and facilitate the experience in the customer’s channel of choice.
See how CTI provides agents with a communication-enabled dynamic desktop that supports call control, screen pops, and multichannel queuing and routing.
This solution offers a PCI-certified cloud service that safeguards credit card information and maintains compliance with the Payment Card Industry (PCI).
With Oracle Engagement Cloud digital customer service, your business can empower customers to find the right answers to their inquiries and easily interact with your brand.
Oracle Field Service Professional is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while enabling your field service organization.
Oracle Field Service Enterprise provides the tools that empower you to manage field operations centrally from a single interface, improving visibility, on-time arrival, and efficiency.
Oracle Engagement Cloud Service Foundation is the underpinning for connected service experiences, empowering your teams to offer exceptional experiences by streamlining interactions, providing a 360-degree view of the customer and enabling collaboration between sales and service professionals.
Built on proven Oracle hardware and the time-tested resilience of Linux, Java, WebLogic, Apache, MySQL, and PHP, Oracle Service Cloud platform offers customers robust security, scalability, extensibility, and demonstrated upgradability.