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Ricoh Reduces Man-hours to Maintain Frequently-Asked-Questions Content, Cuts Overall System-Maintenance Costs by 40%, and Improves Customer Service
Ricoh integrated disparate knowledge-management systems into Oracle Service Cloud to ensure consistent FAQ content and enable customers to easily find relevant answer...
Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud
The Kenya Revenue Authority deployed Oracle Service Cloud to effectively respond to customer queries, drive operational efficiency, and increase public engagement.
Intergraph PP&M Empowers Customers and Agents with Cloud Service Platform
Intergraph Corporation deployed Oracle Service Cloud to understand how to best serve its customers and seamlessly transition from self-service to assisted service whe...
John Lewis Partnership Helps 9,000 Suppliers Cut Cost of Trading with Free, Self-Service Portal for Managing Accounts and Tracking Invoices and Payments
John Lewis Partnership rolled out Oracle iSupplier Portal to 9,000 suppliers as a secure, Web-based, self-service platform for managing accounts, submitting invoices,...
Standard Forwarding LLC Transforms Customer Self-Service and Cuts Invoicing Costs by $350,000 Annually with Robust and Scalable Content Platform
Standard Forwarding LLC worked with Redstone Content Solutions to transform its content management and Web site environment using Oracle solutions and tools, includin...
University of Oxford Handles 94% of Student Website Queries via Cloud, Improves Service and Efficiency
The University of Oxford deployed Oracle Service Cloud to improve service levels, enquirer satisfaction, and enquiry processing efficiency
Jagran Prakashan Increases Staff Productivity by 40%, Launches New IT Projects up to 4x Faster, Enables Mobile Service, and Improves Business Agility
Jagran Prakashan implemented Oracle WebCenter Portal to provide a dynamic, secure and intuitive self-service enterprise portal to optimize connections between people,...
Mobily Completes Procure-to-Pay Process 40% Faster, Reduces Number of Invoices by 15% with Move from Paper to Web Portal
Mobily deployed Oracle iSupplier Portal to standardize and enhance financial processes, communications, and relations with suppliers while reducing invoice volume and...
レオパレス21、FAQサイトを再構築しサービスセンターへの入電件数を20％削減。入居者の自己解決をサポートする一方、問い合わせに対するより手厚い対応を強化
株式会社レオパレス21では、入居者数が増えるのに比例して、問い合わせの件数が増えてくるという課題を抱えていた。同社では、サービス担当の人員を増加させることなく顧客満足度を向上させるために、オラクルのコンタクトセンター向けクラウドサービス「Oracle RightNow Web Self Service Cloud Service」...
D+M Group Gains 360-Degree View of Customer Activities, Improves Contact Center Effectiveness by 10%
D+M Group used Oracle Service Cloud to create a single, global customer service and marketing platform, generate a 360-degree customer view, and improve contact cente...