Oracle Customer and Partner Success Search
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Big Fish Games Provides Superior Customer Service, Increases 60 Agents’ Productivity, and Reduces Incidents by 50% with Cloud Services Platform
Big Fish Games implemented Oracle Service Cloud to enhance its customer service offerings, increase web self-service and e-mail efficiency, and gain insight into the ...
Fundtech Responds to Customer Requests 24x Faster, Improves Service, and Enhances Customer Satisfaction
Fundtech adopted Oracle Service Cloud to provide a flexible and easy-to-use customer portal to enable faster responses to customer requests, enhance customer confiden...
Tarjetas Cuyanas S.A. Establishes Highly Efficient Customer Service Center, Improving Insight into Service Quality and Customer Satisfaction
Tarjetas Cuyanas S.A. established a highly integrated and efficient customer service center, improving insight into service quality and customer satisfaction with Ora...
Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud
The Kenya Revenue Authority deployed Oracle Service Cloud to effectively respond to customer queries, drive operational efficiency, and increase public engagement.
Intergraph PP&M Empowers Customers and Agents with Cloud Service Platform
Intergraph Corporation deployed Oracle Service Cloud to understand how to best serve its customers and seamlessly transition from self-service to assisted service whe...
Ricoh Reduces Man-hours to Maintain Frequently-Asked-Questions Content, Cuts Overall System-Maintenance Costs by 40%, and Improves Customer Service
Ricoh integrated disparate knowledge-management systems into Oracle Service Cloud to ensure consistent FAQ content and enable customers to easily find relevant answer...
John Lewis Partnership Helps 9,000 Suppliers Cut Cost of Trading with Free, Self-Service Portal for Managing Accounts and Tracking Invoices and Payments
John Lewis Partnership rolled out Oracle iSupplier Portal to 9,000 suppliers as a secure, Web-based, self-service platform for managing accounts, submitting invoices,...
University of Oxford Handles 94% of Student Website Queries via Cloud, Improves Service and Efficiency
The University of Oxford deployed Oracle Service Cloud to improve service levels, enquirer satisfaction, and enquiry processing efficiency
Standard Forwarding LLC Transforms Customer Self-Service and Cuts Invoicing Costs by $350,000 Annually with Robust and Scalable Content Platform
Standard Forwarding LLC worked with Redstone Content Solutions to transform its content management and Web site environment using Oracle solutions and tools, includin...
Raastech Software Procures Oracle Compute Cloud Service with a Few "Clicks of a Button"
We were looking to migrate from Amazon Web Services to Oracle Compute Cloud to extend the value we deliver as a full- lifecycle systems integrator. Oracle offered an ...