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Intergraph Corporation deployed Oracle Service Cloud to understand how to best serve its customers and seamlessly transition from self-service to assisted service whe...
Ricoh integrated disparate knowledge-management systems into Oracle Service Cloud to ensure consistent FAQ content and enable customers to easily find relevant answer...
Standard Forwarding LLC worked with Redstone Content Solutions to transform its content management and Web site environment using Oracle solutions and tools, includin...
The University of Oxford deployed Oracle Service Cloud to improve service levels, enquirer satisfaction, and enquiry processing efficiency
John Lewis Partnership rolled out Oracle iSupplier Portal to 9,000 suppliers as a secure, Web-based, self-service platform for managing accounts, submitting invoices,...
Mobily deployed Oracle iSupplier Portal to standardize and enhance financial processes, communications, and relations with suppliers while reducing invoice volume and...
Jagran Prakashan implemented Oracle WebCenter Portal to provide a dynamic, secure and intuitive self-service enterprise portal to optimize connections between people,...
株式会社レオパレス21では、入居者数が増えるのに比例して、問い合わせの件数が増えてくるという課題を抱えていた。同社では、サービス担当の人員を増加させることなく顧客満足度を向上させるために、オラクルのコンタクトセンター向けクラウドサービス「Oracle RightNow Web Self Service Cloud Service」...
D+M Group used Oracle Service Cloud to create a single, global customer service and marketing platform, generate a 360-degree customer view, and improve contact cente...
Pella Corporation implemented Oracle Service Cloud to create a single-source of information for customer service agents and field service technicians—improving the cu...