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Customer Success Story

Big Fish Games Provides Superior Customer Service, Increases 60 Agents’ Productivity, and Reduces Incidents by 50% with Cloud Services Platform

Big Fish Games implemented Oracle Service Cloud to enhance its customer service offerings, increase web self-service and e-mail efficiency, and gain insight into the ...

Big Fish Games, Inc.
Consumer Goods
June 11, 2015
Customer Success Story

Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud

The Kenya Revenue Authority deployed Oracle Service Cloud to effectively respond to customer queries, drive operational efficiency, and increase public engagement.

Kenya Revenue Authority
Public Sector
February 27, 2019
Customer Success Story

Intergraph PP&M Empowers Customers and Agents with Cloud Service Platform

Intergraph Corporation deployed Oracle Service Cloud to understand how to best serve its customers and seamlessly transition from self-service to assisted service whe...

Intergraph Corporation
Professional Services
January 19, 2016
Customer Success Story

Tarjetas Cuyanas S.A. Establishes Highly Efficient Customer Service Center, Improving Insight into Service Quality and Customer Satisfaction

Tarjetas Cuyanas S.A. established a highly integrated and efficient customer service center, improving insight into service quality and customer satisfaction with Ora...

Tarjetas Cuyanas S.A.; Tarjetas Nevada
Financial Services
July 01, 2016
Customer Success Story

Fundtech Responds to Customer Requests 24x Faster, Improves Service, and Enhances Customer Satisfaction

Fundtech adopted Oracle Service Cloud to provide a flexible and easy-to-use customer portal to enable faster responses to customer requests, enhance customer confiden...

Fundtech
Professional Services
March 27, 2015
Customer Success Story

Ricoh Reduces Man-hours to Maintain Frequently-Asked-Questions Content, Cuts Overall System-Maintenance Costs by 40%, and Improves Customer Service

Ricoh integrated disparate knowledge-management systems into Oracle Service Cloud to ensure consistent FAQ content and enable customers to easily find relevant answer...

Ricoh Company, Ltd.
High Technology
December 22, 2015
Customer Success Story

Standard Forwarding LLC Transforms Customer Self-Service and Cuts Invoicing Costs by $350,000 Annually with Robust and Scalable Content Platform

Standard Forwarding LLC worked with Redstone Content Solutions to transform its content management and Web site environment using Oracle solutions and tools, includin...

Standard Forwarding
Travel and Transportation
April 02, 2015
Customer Success Story

Raastech Software Procures Oracle Compute Cloud Service with a Few "Clicks of a Button"

We were looking to migrate from Amazon Web Services to Oracle Compute Cloud to extend the value we deliver as a full- lifecycle systems integrator. Oracle offered an ...

Raastech Software
Professional Services
September 08, 2016
Customer Success Story

John Lewis Partnership Helps 9,000 Suppliers Cut Cost of Trading with Free, Self-Service Portal for Managing Accounts and Tracking Invoices and Payments

John Lewis Partnership rolled out Oracle iSupplier Portal to 9,000 suppliers as a secure, Web-based, self-service platform for managing accounts, submitting invoices,...

John Lewis Partnership
Retail
July 20, 2015
Customer Success Story

University of Oxford Handles 94% of Student Website Queries via Cloud, Improves Service and Efficiency

The University of Oxford deployed Oracle Service Cloud to improve service levels, enquirer satisfaction, and enquiry processing efficiency

University of Oxford
Education and Research
October 12, 2015

Integrated Cloud Applications & Platform Services