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New report explores the changing role of human engagement in CX.
They’ve replaced their old, brittle eCommerce
platforms with agile, flexible SaaS solutions
in the cloud. Forrester surveys 250 eCommerce
execs to explore benchmarks and best practices.
Almost 9 out of 10 customers* stop doing business with an organisation after one bad experience. In today’s socially networked world, customers discuss buying experiences publicly and are happy to share how well—or how badly—brands serve them. To be successful, organisations must deliver consistent and personalised customer experiences across all channels, touch points, and interactions.
Welcome to the Oracle Customer Experience (CX) Cloud Suite, an award-winning set of integrated applications for Marketing, Sales, Commerce, and Service. The platform collects, analyses, and shares critical customer data in real time. You get the insight to give customers rich and rewarding experiences each time, every time.
*RightNow CEI Report
Oracle’s Celine Bayle-Ghorra explains why companies should pay close attention to customer effort as well as customer satisfaction.
Reduce Customer Effort by Scaling up Collaboration
Pardon the Interruption
People like to share their experiences; make sure they’ve got positive ones to spread.
Give Your Customers a Good Story worth Sharing
Why do high performers focus on creating authentic, personalized and consistent customer experiences? And how does it help them beat the competition?
Innovation Begins with Customer Experience, Part 2
Findings from Harvard Business Review reveal technology and data intelligence are keys to sales success.
Modern Sales Is Still a People Business
It’s time to rip up the old customer service rulebook and delight your customers. We’ve outlined the steps for you in a handy and practical guide.
Challenge Convention and Embrace CX Change
New findings from Forrester reveal how SaaS cloud solutions are making marketing and sales more agile.
Why SaaS Is the Key to Agile Online Commerce
Blockbuster. Yahoo. Kodak. Barnes & Noble. Xerox. MySpace. BlackBerry. What do these companies have in common?
Innovation Begins with Customer Experience,