Flag PII in Service Requests with OCI Language and Siebel CRM

Introduction

In a fast-paced call center it’s critical to get things right the first time, especially with privacy. In this example, we’ll use Oracle Cloud Infrastructure (OCI) Language to check if the service request (SR) description field contains personally identifiable information (PII) and, if so, warn the user before he/she takes appropriate action to resolve SR.

OCI AI services can be configured through an out-of-the-box integration framework and cater to customers of Oracle’s Siebel CRM solution in the cloud and on-premises.

Demo

Prerequisites and setup

1. Oracle Cloud account—sign-up page
2. Siebel CRM—documentation
3. OCI Language—documentation

Getting started

• Set up Siebel for OCI AI services

Additional resources

• Artificial Intelligence Services for Siebel CRM