DFS Group builds duty-free stores on Aconex

DFS Group designed and constructed major retail stores – an extensive wine, spirits and tobacco outlet at Singapore’s Changi Airport, a large T Galleria on George Street in Sydney’s heritage neighborhood, and a galleria of more than 300,000 square feet in Macau’s entertainment resort, City of Dreams. Each project had its own challenges – extensive structural modifications at Changi Airport, the world’s fifth busiest hub; strict compliance with regulations protecting historical areas in Sydney; and a Macau building size nearly twice that of a typical “big-box store.”


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Wayne CrossleyGlobal Director of Store Development

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Business challenges

  • Minimizing disruption of passenger traffic, baggage-handling or other live airport operations
  • Strict compliance with protective regulations and multiple levels of public scrutiny
  • Store size and project complexity
  • Requirement to standardize data and processes across projects to ensure collaboration between design and construction teams


  • Aconex collaboration platform as a project “hub” which connects teams across many different organizations
  • Workflow management for design reviews, RFIs, changes and variations, and other core processes
  • Batch transmission of documents and version control
  • Audit trail to resolve conflicts and satisfy public reporting obligations
  • Real-time visibility and control of project information and processes
  • Improved efficiency and reduced risk
  • Identification of delays and bottlenecks to keep projects on schedule and on budget
  • Fast ramp to full productivity for project teams due to the platform’s intuitive ease of use
Published:October 30, 2018

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