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January 28
3.00pm AEDT | 12.00pm SGT | 9.30am IST
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Power an Intelligent Service strategy for a competitively differentiated service ecosystem:
Highlights
VP - Customer Advocacy, Razer Inc
Vice President Product Management, Oracle CX Service
Explore how the role of customer service is evolving as organisations adapt to change. Listen to your peers from the C-suite share how they are creating competitive differentiation by balancing operational demands with the need to innovate.
CEO, Primech A&P
Hear from business transformation leaders on how they created enhanced end-user experiences and helped their service operations pivot from cost-centre to a profit-centre.
Chief Strategy Officer, IndiaFirst Life
Get firsthand insights into the steps this leading enterprise took to provide their customers with full omnichannel customer service, blending both digital and human interactions while reducing manual processes and removing information barriers.
Principal, CX Academy (Remark APAC)
Learn new ways to accelerate along the path to success with a practical template for the rapid transformation of your service operations.
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