Intelligent Service in the Experience Economy

January 28
3.00pm AEDT | 12.00pm SGT | 9.30am IST

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What’s it about?

Power an Intelligent Service strategy for a competitively differentiated service ecosystem:

Learn new ways to improve customer service.
Bring authenticity, empathy, and context to every interaction.
Get the insights needed to succeed in this new economy.

Highlights

Peer learning: Real scenarios, real challenges, real solutions.
Take away actionable learning that you can implement, today.
Take advantage of on-demand resources available after the event.

Agenda

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Intelligent Service: What you ought to know, but were afraid to ask

Ernest Lu

VP - Customer Advocacy, Razer Inc

Jeff Wartgow

Vice President Product Management, Oracle CX Service

Explore how the role of customer service is evolving as organisations adapt to change. Listen to your peers from the C-suite share how they are creating competitive differentiation by balancing operational demands with the need to innovate.

The cX Factor: Create end-user experiences designed to wow

Vernon Kwek

CEO, Primech A&P

Hear from business transformation leaders on how they created enhanced end-user experiences and helped their service operations pivot from cost-centre to a profit-centre.

High Touch to Zero Touch: Creating an Ecosystem of Relevance

Anjana Rao

Chief Strategy Officer, IndiaFirst Life

Get firsthand insights into the steps this leading enterprise took to provide their customers with full omnichannel customer service, blending both digital and human interactions while reducing manual processes and removing information barriers.