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The Experience Economy has taught service leaders how to be resilient in the face of change. Today, businesses must respond faster and be more agile than ever before. As service professionals look toward recovery—and reinvention—they’re more reliant on customer signals than ever. In this Virtual Summit, learn how to interpret those signals to meet customer expectations and position your company for growth.
The Experience Economy has taught us that in order to lead we must be resilient in the face of constant change. Now, customer experience professionals are navigating unchartered territory. It’s clear that businesses must respond faster and be more agile. As CX professionals look toward recovery and in many cases, reinvention, they are more reliant on customer signals than ever.
Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud, Oracle Corporation.
Unravel the five aces (yes, five) that CEOs want, and CMOs have, that stack the odds in your favour. Hear from Jojo Concepcion, Chairman & CEO of CIC on the impact they’re seeing from Marketing today and what they expect to see in the future. More importantly, hear what he’s doing as a CEO to empower the marketing function to be future ready.
Jojo Concepcion, Chairman & CEO, Concepcion Industrial Corporation
Garrett Ilg, President – JAPAC, Oracle Corporation
Learn how a team of four at University of Auckland transformed their flagship event into a seamless digital experience in the peak of the pandemic. Watch how they delivered real outcomes using a robust martech stack to connect data, intelligence and customer experience.
Max Woodhead | Dan Holt, University of Auckland
Brands who are in a prime position to deliver innovative experiences that outperform competitors, especially during tumultuous times, have a deep understanding of their best customers, and their fingers on the pulse of what it is they really want. Hear from Mark De Joya, on how Max’s group uses local insights to create a market of one.
Mark De Joya, Head of Corporate Communications, Max’s Group
Hear from Bausch + Lomb on what it means to go beyond just showing customers empathy. Watch how a unified data layer helps them convert data signals into meaningful engagement with customers and deepen relationships and how marketing is taking the lead in this.
Rohan Arora, Head of Marketing, Bausch + Lomb
Hear from the CMO of Filinvest land on how they ensure every customer engagement is contextual, individualized and stands out from the crowd. Discover how they delivered P 7Billion in revenue using their ‘Listen, Co-create, Serve and Deliver’ framework.
Vince Abejo, Chief Sales and Marketing Officer, Filinvest Land
Listen to Min Erh Mah, on how NTT Ltd. enables a connected future and the role marketing plays in it. She shares three tips for marketers looking to push the envelope and talks about how she uses them to deliver business results.
Min Erh Mah, Senior Director Marketing-APAC, NTT Ltd.
Join Joe Escobedo, an industry influencer, as he shares his PACK framework for excellence in content marketing and taking your brand from good to great. Peppered with anecdotes and real life examples, Joe covers shares practical advise you can use, today.
Joe Escobedo, CEO, Esco Media