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Redefining customer experience. Find out about KeyBank’s digital platform transformation that saw a 17 percent increase in digitally active customers and an improvement of 15 percent in their net promoter score.
New market dynamics, emerging digital-first competition, and ever-increasing regulation are driving financial services companies to reinvent themselves. Learn how leaders like Keybank, HDFC Bank, and Westpac are driving innovation today—and which technologies are poised to reshape the banking industry.
Learn how leaders like LaCapitale, NCB Insurance, Harvard Pilgrim Healthcare, and Defense Health take advantage of modern, flexible, rule-based applications that help enhance revenue growth, increase operational efficiency, reduce costs, and improve customer experience.
The alignment of finance and treasury, risk, and performance management strategies under the same decision engine and platform is key to enabling banking leaders to be future-ready. Learn how leaders like Regions Bank, ICICI Bank, and Raiffeisen Bank prepare for every major compliance regulation, whether it be IFRS 9, Basel III, FRTB, or IRRBB.
As current compliance programs struggle to respond to the complexity of the modern trading and sanctions environment, organizations are increasingly turning to advanced analytics, AI, machine learning, graph pattern matching, and more robust data-quality management solutions to help achieve greater customer and transaction insights as well as operational efficiency.
Amy Brady, CIO and EVP, KeyBank, discusses the bank’s transformational journey towards building a true digital innovation platform.
One of the changes we are seeing is the speed of turnaround. The feedback we are getting from customers is that it’s taking half the time on the Oracle system. Also, previously it took us four to six weeks to change a product feature. Now it takes us only a few hours.Jeff Greenslade, CEO, Heartland Bank
“When we saw the Oracle strategy and data model, we realized that we could spend another three to five years building it ourselves or we could partner with Oracle and instead spend time getting the right things in it to build our business.”David Cole, Senior Vice President, Regions Bank
With the Oracle solution, we have all the information and we can perform online evaluations applying all the required business rules.Marcelo Gonzales, Project Director, Fonasa