Delivering for Citizens

Digital Transformation, Constituent Engagement, Modernising Service

We live in an increasing urban world. Since the turn of this century, mega-cities in the developing world have seen a full doubling of their populations and by 2050; over two-thirds of us will be urban dwellers. Cities are ground-zero for an increasingly strained social-safety net but also act as the economic engines for new-world economies. Aging populations are putting increasing the demand for health and social services; educational systems need to prepare today’s youth for a technology-driven world, and the growth and changing shape of cities is creating new demands on infrastructure.

Be inspired by technology-enabled change initiatives in the advanced public- and private-sector organisations:

• Deliver services that are more widely available, cost less, and are easier to deliver, monitor, and track.
• Establish workforces for the future.
• Reinforce public safety and resilience, and catalyse constituent engagement.
• Create outcomes that truly respond to the priorities of citizens.