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Hilton has long parleyed technology to improve guest experiences. Read how the global hospitality provider is now creating innovative employee experiences using chatbots to automate repetitive tasks.
Oracle Digital Assistant is a conversational interface for business applications. Powered by AI technology, such as machine learning and natural language processing, Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands. Choose from prebuilt, customizable digital assistant skills developed for Oracle ERP, HCM, and CX applications, or leverage its open platform to build new skills for third-party applications.
Get started with prebuilt digital assistant skills (or chatbots) for Oracle ERP, HCM, and CX and templates for on-premise apps which can easily be customized to your unique needs. Prebuilt integration into Oracle Service Cloud offers seamless, chatbot-to-agent exchange, enhancing customer experiences while improving helpdesk efficiency.
Oracle Digital Assistant is the only digital assistant with its own AI-powered voice, native multilingual translation, and support for popular voice and messaging channels, such as Alexa, Facebook Messenger, Slack, and Microsoft Teams. It is open to any client channel or backend app—on-premise or in the cloud.
Oracle Digital Assistant offers secure access to a rich ecosystem of applications and platform services. With its own advanced, deep semantic parsing for natural language processing (NLP) for voice and multilingual translation, Oracle offers an end-to-end, GDPR- and PII-compliant environment that can exceed your security and privacy requirements.
Outpace change by simplifying access to your finance and operations data with an AI-powered digital assistant for ERP.
Improve access to employee resources and automate talent acquisition and onboarding procedures.
Deliver engaging experiences while scaling up with automation. Provide customer insights to your sales and marketing teams.
The 2019 Gartner Magic Quadrant for Multiexperience Development Platforms has named Oracle a leader for the second year in a row. Find out why.
Quickly build simple chatbots and advanced digital assistants that let your customers engage in natural conversations with your business. Deployable on websites, mobile and messaging apps, and through voice interfaces, Oracle Digital Assistant extends and enhances the functionality of your back-end systems, delivering personalized and engaging experiences to each user.
A leader in China’s pharmaceutical retail industry, SinoPharm selected Oracle Digital Assistant to transform its customer service—and increase profits—by helping customers find information faster. (in Chinese with English subtitles)
As part of its transformation of accounting and finance, this Atlanta-based utility is using an animated avatar, Sophie from Southern, to help roll out new processes to their affiliates.
Hear SRF’s EVP and Group CIO, Sanjay Rao and VP of Corporate IT, Sanyan Ray discuss how the company is using a chatbot to answer business-specific questions.
Oracle introduces natural voice conversations to Digital Assistant and enhances deep learning semantic parser to handle complex linguistic constructs.
Luca Tiepolo, who serves as both chief information officer and chief human resources officer, expects illy’s most digitally savvy customers will enjoy texting questions about product features, availability, and pricing to the chatbot.
The University of Adelaide has launched its second chatbot which is designed to help double the number of international students enrolled at the higher education institution within the next five years.
Hear how Exelon, an American Fortune 100 utilities company, is innovating and personalizing omnichannel consumer engagement with mobile-first and AI-powered chatbot strategy.
We are trying to make this chatbot intelligent so our call center agent load goes down. Because the chatbot itself is able to understand the problem by interacting with the customers.Pratap Gharge, Executive President and CIO
One of Europe’s leading parcel delivery services, Hermes recently introduced “Holly,” a digital assistant that provides a new level of AI-powered customer service.
The Indian Farmers Fertiliser Cooperative Ltd (IFFCO) is leveraging AI and chatbots to answer queries from more than 35,000 cooperative societies of farmers.
The Oracle chatbot, it’s like a personal concierge, so anything that makes the customer feel like we care, that’s a good thing.Simon Wilson, Managing Director, Heineken Urban Polo
“By 2022, 70 percent of white-collar workers will interact with conversational platforms on a daily basis.”—2019 Gartner CIO Survey