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Oracle Social Engagement & Monitoring Cloud Service—Features

Be more insightful about trends and engaging in social conversations with your customers

Oracle Social Engagement & Monitoring Cloud Service provides listening, engagement and analysis capabilities across social channels to help you better understand your customers and be more engaging.

  • All Flash FS Flash Storage, left front view

    Monitor conversations, competitors, sentiment, and source of content

  • All Flash FS Flash Storage, front view

    Easily assemble topics by including themes and excluding noise

  • All Flash FS Flash Storage, right front view

    Automatically identify customer intentions and sentiment

  • All Flash Oracle FS Storage, screenshot

    Respond in-context across social media channels

  • All Flash Oracle FS Storage, screenshot

    Prioritize and route responses for the best customer experience

 

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