Oracle Social Engagement & Monitoring Cloud Service

Be more insightful about trends and engaging in social conversations with your customers

Oracle Social Engagement & Monitoring Cloud Service provides listening, engagement and analysis capabilities across social channels to help you better understand your customers and be more engaging.

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    Monitor conversations, competitors, sentiment, and source of content

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    Easily assemble topics by including themes and excluding noise

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    Automatically identify customer intentions and sentiment

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    Respond in-context across social media channels

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    Prioritize and route responses for the best customer experience

Smart Cities overview bullets
  • Capture relevant brand conversations from global web and social channels
  • Cut through the noise to track key topics, trends, and influencers
  • Understand what people are saying about your products and brands
  • Identify positive, negative, and neutral posts with automated sentiment scoring
  • Act on customer intent and interest such as intent to purchase or need for service or assistance
  • Respond in-context, with the highest efficiency, across social media channels
  • Connect with customers in real-time when it matters most
  • Offered in Standard, Enterprise, and Premium editions
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Oracle’s Vision for the Social Enabled Enterprise

The Social Enabled Enterprise


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