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September 16–19, 2019, San Francisco, CA
Many customers joined our experts as they led sessions showing how to make the most of their Oracle investments. They also viewed demos of our industry-leading solutions at the Welcome Center and met us at the Support Stars Bar to get their questions answered. See below to learn what Advanced Customer Services offered and to download the presentations.
Join the experts demonstrating key services and capabilities of Oracle Advanced Customer Services. Learn firsthand how our flexible solutions support your innovation and business growth.
Business owners are excited about the benefits SaaS provides. Oracle Advanced Customer Services lets you focus on those benefits. Join this mini-briefing session to learn how our SaaS specific support offerings help promote fast adoption, technical optimization, and the business continuity of your SaaS solutions.
Business continuity is always important, but every enterprise has critical periods when it becomes an absolute must. Join this mini-briefing session to learn how comprehensive support and testing by Oracle Advanced Customer Services can be a safety net for you.
Many businesses see security as costly, complex, and resource-intensive. However it doesn't have to be that way for you. In fact, you can even turn it to a business enabler. Join this mini-briefing session to hear how Oracle Advanced Customer Services can help you accelerate business agility and reduce risk at lower cost with end-to-end identity and access management, and 24/7 threat detection.
More than 8,000 on-premises Oracle E-Business Suite customers are upgrading to Oracle Database 19c before their support waiver ends on older database versions. The experts from Oracle Advanced Customer Services have a proven proactive methodology to assist with the upgrade, while helping customers adopt modern technology. Join this mini briefing session to learn about the resources, tools, and pragmatic approach used by Oracle Advanced Customer Services that can help unleash your enterprise's competitive edge with Oracle's most powerful database, and discover a practical path to Oracle Cloud.
Learn how industry-leading expertise from Oracle Advanced Customer Services can help you get the most out of your Oracle investment. With over a dozen sessions, read best practices and success stories from all types of businesses—from all over the world.
Oftentimes ‘the cloud’ is thought of as a single destination, when, in reality, it is a very unique journey. Every business is at a different stage when it comes to their cloud transformation. Some customers need guidance around a strategy to move to the cloud, many are in the cloud and looking to thrive, and others are already extending into multicloud scenarios. All share a common goal, to continually strive and get the most from their cloud investment. Join this session to learn how European customers, all with very different business requirements, successfully adopted an Oracle Cloud operating model. Learn how Oracle Advanced Customer Services helped these customers reduce costs and extract maximum value from their cloud subscriptions.
DevOps provides development and operations teams the structure, best practices, and tooling needed to meet the demands of today's modern consumers. Using DevOps techniques on Oracle Cloud at Customer, HDFC BANK implemented the cloud native Oracle Banking Platform. The container-based Oracle Banking Platform architecture enhanced agility while ensuring availability, scalability, and resiliency. This session provides an inside look at the services, tools, and automation leveraged by Oracle Advanced Customer Services to help HDFC Bank expedite speed to market and accelerate the innovation needed to digitize the business.
The cloud is the new operating model for IT and it is transforming the industry. However, many organizations either cannot or are not ready to move to the cloud. For those customers, the cloud-ready infrastructure of Oracle Engineered Systems can provide a practical path in their transformation as they can get superior results today while planning for tomorrow. In this session, hear from Latin America customers who chose Engineered Systems for the performance and availability needed to run their databases and mission-critical applications. Learn how modern services and 24/7 support from Oracle Advanced Customer Services assisted them in all phases of the IT lifecycle to deliver unsurpassed value to their business.
Autonomous Database launches a new area of data management and operational efficiency, which allows you to focus your resources on new strategic projects and business initiatives. But how do you prepare and get ready for the new technology? How do you integrate or transition your existing database landscape? How do you realize the full value after go live? Join this session to learn how Oracle Advanced Customer Services can develop a tailored transition roadmap based on your requirements, and provide personal, proactive support to help with the integration and management of your hybrid database environments.
Most companies do not intentionally set out to create a hybrid cloud strategy. Instead, over time, they end up with a variety of cloud platforms, vendors, and services creating a cloud patchwork. With infrastructure running in different models and venues, lack of coordination leads to inefficiencies, poor operational performance, and risk. Join this session to see how Advanced Customer Services tools and processes come together to launch a client's new application in support of a peak season marketing promotion. Follow the program from its creation to extending capacity to meet demand and conclude by measuring its success. Hybrid cloud is inevitable for most enterprises, however struggling with its complexity does not have to be.
Hear first-hand from Oracle customers who stepped up their game by moving their business-critical applications to Oracle Cloud Infrastructure. Modernizing their environments provided better agility, enhanced user experiences, and optimal workload performance and availability. Learn from their unique requirements and real-world experiences how Oracle Advanced Customer Services helped them capitalize on the cloud and expand into Oracle's PaaS ecosystem through extensions and integrations that created new value for their organizations.
As the sophistication and frequency of security threats increase, companies can become overwhelmed by the challenges of managing a growing number of cloud and on-premise applications and granting users the appropriate access to these applications from any device and from any location. Join this session to hear how customers improved the way they manage identities and access. Get an inside look at the services and tools, delivered by Oracle Managed Security Services, that help customers fully leverage Oracle's leading security technologies, providing end-to-end identity and access management. Accelerate business agility and reduce risk at lower cost with managed cloud services.
It happens to the most technically seasoned customers who move to SaaS. They build up momentum, are excited to embrace a new way of operating, and can visualize success. Then, unexpected issues stop them in their tracks. These adoption hurdles are frustrating but completely avoidable. Listen to Latin America customers who have accelerated their SaaS transformation through targeted end user and technical support from Oracle Advanced Customer Services. You too, can go from vanilla to full service SaaS through personalized support that expedites resolution of incidents, regular regression testing to help manage SaaS change, increased adoption of end users, and assistance to help you extend your cloud solution as your business grows.
Oracle Database 19c is a long-term support release that enables customers
to build a solid roadmap to modernize their database landscape. Customers
on Oracle Database 19c benefit from new features and are best positioned to
move to a variety of cloud deployments including Autonomous Database.
Join this session to hear from Oracle Advanced Customer Services experts how you can best prepare your environments for efficient and safe transition to Oracle Database 19c. Get insights and tips about tasks to consider, and services you can leverage for database upgrades and consolidations, as well as mission-critical or mass migrations.
Oracle Applications fuel many of the business functions that are critical to the success of today's enterprises. To thrive in this fast-paced economy, continual improvement and innovation in the cloud are key. In this session learn how Oracle Advanced Customer Services leverages a proven methodology to enable business leaders across organizations to develop a strategy that supports moving business-critical applications to Oracle Cloud Infrastructure. From assessing the environment to developing a tailored roadmap based on specific requirements, this session arms you with the knowledge and actionable insights needed to influence your team. It is time to make the move to the cloud—innovation at full-speed ahead.
Current IT tools and processes are not suitable for dealing with challenges of modern digital business. The volume, variety, and velocity of machine data makes it difficult to isolate business-critical signals from white noise. The ability to move from offline historical data to real-time data analysis with end-to-end observability, while unifying data aggregation and correlation for deeper insights, will optimize service delivery and meet the challenges of any modern digital business. This session provides IT Operations professionals the best practices on how to use AI/ML to optimize service delivery and meet service level objectives, supported by a demo of an active artificial intelligence IT operations services delivery dashboard.
Experts from both Oracle Cloud Infrastructure and Advanced Customers Services, team up to showcase how a streamlined solution of infrastructure and personalized services can empower customers to reach peak performance and maximum availability with their Oracle Applications. From high-performance compute to managed services that optimize the application footprint, you will hear about real-world use cases where this dynamic partnership has elevated customers to new levels of success.
More than 8,000 on-premises Oracle E-Business Suite customers are upgrading to Oracle Database 19c before their support waiver ends on older database versions. The experts from Oracle Advanced Customer Services have a proven proactive methodology to assist with the upgrade, while helping customers adopt modern technology. Join this informative session to learn about the resources, tools, and pragmatic approach used by Oracle Advanced Customer Services that can help unleash your enterprise's competitive edge with Oracle’s most powerful database, and discover a practical path to Oracle Cloud.
Business owners are excited about the value that SaaS provides. Many customer enjoy their benefits quicker because they leave the technical details to their support experts, so they can spend their time focusing on the new opportunities created. Join this session to hear from our panel of technical experts how their Oracle SaaS customers are experiencing fast adoption, technical optimization, and the business continuity of their SaaS solutions with their support and guidance.
See a demonstration of how Advanced Customer Services tools and processes come together to launch a client's new application in support of a peak season marketing promotion. Follow the program from its creation to extending capacity to meet demand and conclude by measuring its success. Hybrid cloud is inevitable for most enterprises, but struggling with its complexity does not have to be.
Many businesses see security as costly, complex, and resource-intensive. However, it doesn't have to be that way for you. In fact, you can use it as a business enabler! Join this whiteboarding session and discover how you can develop a targeted security strategy and support your businesses growth through enhanced customer trust, productivity, and business agility.
Business leaders must tackle challenges associated with managing their environment, satisfying users, and running their business, all while trying to migrate, upgrade, or transform their business-critical technology landscape. Join this Customer Use Case whiteboarding session to explore examples of enterprise (Financial Services, Healthcare, and Public Sector) environments where Oracle customers have transformed and maximized their Oracle footprint. You will leave this session with knowledge of the experts, services, and tools that are easily consumable and available à la carte for Oracle customers and all Oracle products.
Improve the productivity and performance of your Oracle applications and bring a new level of transparency and control to your business. Leverage new and improved technology and services from Oracle Advanced Customer Services, including smart sensors that enable you to keep your key application functions running smoothly, built-in machine learning that enables you to analyze and forecast easily, and actionable insights across your application system that enable you to make proactive, data-driven decisions. Join this session for a demonstration of these features to see firsthand how easy it can be and learn more about the unique innovations developed by Oracle Advanced Customer Services.