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From user adoption and technical optimization to business continuity and security, Oracle Advanced Customer Services offers a targeted and flexible services portfolio to address your key SaaS requirements.
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Companies are moving to cloud solutions such as software as a service (SaaS) at an ever-increasing rate, seeking to gain the speed, flexibility, and security features that their business requires. Yet many of these same businesses may not have the in-house expertise to get the most out of their SaaS applications. Oracle Advanced Customer Services can help.
Need to enable user productivity and satisfaction with application functionality
Need to deliver superior SLAs and ensure business continuity when it matters most
Need to deliver outstanding operability and performance as the cloud environment evolves along with the business
Need to better shield applications from unauthorized access and threats
“By adopting Oracle as a single, complete cloud for financials, planning, and HR functions, we saved millions of dollars in upgrade costs—and also expedited maintenance tasks by 400%. Oracle Advanced Customer Services also helped us to ensure system stability and maximize the value of our Oracle investment.”
Boost user adoption and productivity through functional and technical help desk support from dedicated experts who understand your business requirements.Oracle Mission Critical Support for SaaS (PDF)
Streamline your PaaS for SaaS extensions and integrations, making the most of expert technical guidance and resolution skills as well as efficient change and release management.Oracle Advanced Support Engineers (PDF)
Enhance security capabilities with 24/7 managed security services and seamless, user-friendly identity management.Oracle Managed Identity Cloud Service (PDF)
Make the most of your Oracle Cloud investment with Oracle Cloud Priority Support. Get personal support and guidance as well as fast issue resolution across all Oracle Cloud deployments, ensuring the best customer experience.
Do you need clarity on how quarterly Oracle SaaS updates might impact your business processes? Oracle Regression Testing for SaaS can help. With Oracle Regression Testing for SaaS, you can identify potential issues up front and get ready on time.
Save the Children leverages the expertise of Oracle Advanced Customer Services and Oracle Cloud HCM to improve business processes and further ensure that the world's most vulnerable children receive the help they need.