Oracle Database 19c is a “long term support” release that provides highest stability and planning reliability combined with exciting features that enable increased operational efficiency and a seamless transition to Oracle Cloud and Autonomous Database. Customers can reduce cost and accelerate innovation when they upgrade their existing databases from older versions. In complex environments, upgrades or changes can have unforeseen implications on other components. Oracle Advanced Customer Services can help you modernize your database environments safely, efficiently, and according to your specific requirements.
For over two decades, Oracle Advanced Customer Services has been supporting customers across the globe to run and maintain their most critical and complex database environments. Whether you run Oracle Database in on-premises, Oracle Cloud, or hybrid environments, Oracle Advanced Customer Services can help keep your database workloads optimized, secure, and running smoothly with service options that range from advanced assistance to a fully managed solution
Accelerate Oracle Database 19c Upgrade
Customers who are still on older database releases should upgrade now to benefit from
However, in complex environments, upgrades or changes can have unforeseen impact on stability or performance. Getting it right the first time can save time, cost, and labor.
Oracle Advanced Customer Services customers can accelerate and derisk their upgrade projects by leveraging upgrade services that are delivered by experienced Advanced Support Engineers using unique upgrade and analysis tooling. Designated engineers provide the required focus and experience to proactively mitigate potential risks, run multiple test iterations, efficiently execute the upgrade, and facilitate business continuity during and after the upgrade process.
Your database upgrade projects might take longer than planned because of changing priorities or unexpected economic disruption.
Oracle has a long-term policy to offer comprehensive support across the lifetime of Oracle software products. Once older software has reached Oracle Sustaining Support, you can still count on limited maintenance; however, you no longer have access to new bug fixes, critical patches, or security updates. This can leave your most important applications at high operational and security risk, which may lead to increased cost.
Oracle Advanced Customer Services offers Market-Driven Support for Oracle Database 11g Release 2 (11gR2) to extend the life of business-critical databases on this version and assist customers with upgrade planning to a fully supported release of the Oracle Database.
This offering includes the following service components:
| SERVICE | SERVICE SUMMARY |
|---|---|
| Oracle Supportability Planning and Design |
Gather and analyze database, platform, application, or security build requirements resulting in design recommendations to ensure supportability, reliability, and maintainability. |
| Oracle Upgrade Assurance Service |
Expert upgrade preparation and test for your most critical databases providing a detailed understanding of the upgrade impact and hidden risks. Sample activities:
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| SERVICE | SERVICE SUMMARY |
|---|---|
| Oracle Database Upgrade Service |
Comprehensive service providing a complete upgrade of your non-production and production environments. Sample activities:
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| SERVICE | SERVICE SUMMARY |
|---|---|
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Oracle Managed Exadata Database Cloud Service Oracle Managed Database as a Service |
Fully managed 24/7 lifecycle service including provisioning, monitoring, management, patching, tenant/administrative database user administration, and periodic service reviews. Available for Oracle Exadata Cloud Service, Exadata Cloud at Customer, and non-Exadata deployments. |
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Oracle Advanced Monitoring and Resolution |
This comanaged service can be tailored to your environment providing 24/7 diagnostic and resolution support, as well as monitoring of performance, availability, capacity, and fault detection to help predict and analyze events. |
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Managed Database Security Services |
Ongoing management of your Oracle Database security solution to help protect data and meet security compliance requirements including regular vulnerability and risk assessments as well as support for Database Encryption, Database Vault, Audit Vault, and Data Masking. |
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Oracle Solution Support Center |
Advanced level of support through a designated team of experts to assist you with resolution and optimization of your Oracle Database environment. You can benefit from proactive technical guidance and advice, reviews and knowledge sessions, and priority handling of incidents and service requests. |
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Oracle Priority Support |
Personalized, proactive support delivering faster problem resolution and priority handling of incidents and service requests. |
As an Oracle Database customer, you have choices. Stay on-premises, move to a modern cloud operational model behind your firewall with Cloud at Customer, or fully embrace Oracle Cloud. Oracle Advanced Customer Services has global expertise in managing business critical infrastructure, and database and application workloads—keeping hybrid and multicloud businesses running smoothly. Partner with Oracle Advanced Customer Services to help run and maintain your Oracle Database workloads while your IT team focuses on innovation and moving your business forward.
Ready to take the next step in your journey toward maximizing your Oracle Cloud investment? We're here to support your business every step of the way.