Oracle Exadata customers, both on-premises and in a cloud model, experience extreme performance, scalability, and the flexibility of a chip to click integrated software and hardware solution1. The seamless compatibility between deployment models can help ensure a smooth transition to cloud when ready, and an efficient hybrid strategy.
Oracle Advanced Customer Services can help keep Oracle Exadata environments optimized, secure, and running smoothly. With offerings that range from advanced assistance to a fully managed solution, services align to varying customer confidence and skill levels.
Future proof today to reduce cost and accelerate your long-term goals
Of the Fortune 100 companies, 87% of them run Oracle Exadata. Many of these customers now find themselves at a crossroad. Should they upgrade aging on-premises systems, modernize by moving to cloud, or take a hybrid approach? Oracle Advanced Customer Services has supported these customers since the inception of Oracle Exadata in 2008. With proven expertise, experience, and flexible service portfolio, Oracle Advanced Customer Services can help customers run and operate their environments enabling them to maximize their technology investment and ensure the ongoing success of their business.
Three (3) destination options
Is it time to upgrade older Oracle Exadata machines? Do you plan to stay in the data center or are you ready to capitalize on next-generation computing and the innovation that Oracle Cloud can deliver? Oracle Exadata is unique in the marketplace as it runs in three (3) different models where customers can easily move between environments without fear of incompatibility.
1. Oracle Exadata Cloud Service—to move out of the data center
2. Oracle Exadata Cloud at Customer—to keep the cloud behind your firewall
3. Oracle Exadata Database Machines—to manage your on-premises deployments
Regardless of deployment approach, Oracle Advanced Customer Services can partner with you to help you run and operate your workloads with confidence, control cost, and achieve optimum levels of performance, availability, and security.
Flexible services that align with your timeline and choice
Although some customers are not yet ready, moving to the cloud is inevitable and essential to the longevity of most organizations. Oracle Advanced Customer Services has global expertise and flexible service options to help you in managing critical infrastructure, and database and application workloads across onpremises, cloud, and hybrid cloud deployments.
You choose the options that cover your requirements:
So, how will you modernize the management of your Exadata workloads?
Elevated support, targeted where you need it most
| SERVICE | DESCRIPTION | EXADATA MODEL |
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Advanced level of support, including a designated team of experts to assist with the ongoing execution, effective use, and expansion of your Oracle solution |
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Personalized, proactive support delivering faster problem resolution and priority handling of incidents and service requests |
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Oracle Engineered Systems Quarterly Patch Deployment |
Proactive patch maintenance and bug and security fix updates to derive optimal performance, reduce risk, and correct security vulnerabilities. |
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Installation and Configuration for Hardware and Software |
Audit of the installation environment, configuration of your system to match your requirements, and integration of test servers and storage, using recommended practices and proven technology |
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Managed 24/7 comprehensive lifecycle support
| SERVICE | DESCRIPTION | EXADATA MODEL |
|---|---|---|
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Oracle Managed Exadata Database Cloud Service |
A fully managed 24/7 lifecycle service to keep databases properly maintained, running smoothly, and secure |
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24/7 diagnostic and resolution support, as well as monitoring of performance, availability, capacity, and fault detection to help predict and analyze events, tailored to your environment. |
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Combat security challenges and manage controls
| SERVICE | DESCRIPTION | EXADATA MODEL |
|---|---|---|
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Oracle Managed Vulnerability and Threat Prevention Services |
Detailed scans and penetration testing designed to identify misconfigurations introduced by change events, and installation of controls and monitoring to only allow valid requests to access the system, protecting your infrastructure and web applications against malicious attacks |
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Oracle Managed Database Security Services |
Ongoing security compliance monitoring and audit management as well as support for Database Encryption, Database Vault, Audit Vault, and Data Masking to protect your data |
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Oracle Managed Identity and Access Management Services |
Management, reporting, and operational guidance for your Oracle Identity and Access Management solution to improve identity visibility and identity management across hybrid cloud and increase access controls |
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As an Oracle Exadata customer, you have choices. Stay on-premises with Oracle Exadata Database machines, move to a modern cloud operational model behind your firewall with Cloud at Customer, or fully embrace Oracle Cloud by moving directly to Oracle Exadata Cloud Service. Oracle Advanced Customer Services has global expertise in managing business critical infrastructure, and database and application workloads—keeping hybrid and multicloud businesses running smoothly. Partner with Oracle Advanced Customer Services to manage your Oracle Exadata Database workloads while your IT team focuses on innovation and moving your business forward.
Sources
1Constellation Research: Oracle Exadata X8M: The Fastest Oracle Database Platform, September 2019
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