Oracle Database 11g Release 2 will move into Oracle Sustaining Support in January 2021. Customers should upgrade to Oracle Database 19c to benefit from the innovation, flexibility, and stability provided by this release. Some organizations might encounter unexpected disruption, preventing them from upgrading as planned. Oracle Advanced Customer Services can help you accelerate your upgrade projects and reduce risk for your databases running on Oracle Database 11g Release 2 in Sustaining Support if your upgrade or transition to Oracle Cloud requires more time.
Oracle Advanced Customer Services has the expertise and comprehensive offerings to help you modernize your database environments safely and efficiently and accelerate adoption of new technologies.
Whether you need to analyze and test your database upgrade, execute your production upgrade, or modernize a complex database environment, Oracle Advanced Customer Services can support you every step of the way.
Read more about Advanced Services for Upgrade to Oracle Database 19c.
Your database upgrade projects might take longer than planned because of changing priorities or unexpected economic disruption.
Oracle has a long-term policy to offer comprehensive support across the lifetime of Oracle software products. Once older software has reached Oracle Sustaining Support, you can still count on limited maintenance; however, you no longer have access to new bug fixes, critical patches, or security updates. This can leave your most important applications at high operational and security risk, which may lead to increased cost.
Oracle Advanced Customer Services offers Market-Driven Support for Oracle Database 11g Release 2 (11gR2) to extend the life of business-critical databases on this version and assist customers with upgrade planning to a fully supported release of the Oracle Database.
This offering includes the following service components:
This service is available as shown in the table below:
|Oracle Database 11g Release 2 (126.96.36.199)||
Availability dates may differ for specific deployment options
This support offering is limited to Oracle Database 188.8.131.52 and coverage does not extend to new certifications, third-party products, or any Java/JDK functionality including Java components embedded in the database. The service also excludes any updates related to cryptography and network encryption. This offering does not include standard Security Patch Updates (SPUs).
The service description and details of all limitations are available in the Oracle Software Technical Support Policy.