Get more from Oracle. Visit the Oracle Support Stars Bar to connect with support experts across Oracle’s product portfolio.
Businesses around the world rely on Oracle to provide innovative, scalable and secure solutions for their core business needs. Learn about the latest features and proactive tools to help maximize and accelerate your business journey and success.
Visit the Oracle OpenWorld Support and Services web page for details.
Location: Moscone West, 3rd Floor
Visit Moscone West, 3rd floor to ask Oracle Support how to get the most out of your investment. Get answers and ignite the possibilities to fuel your business innovation and maximize results. Our product experts are here to help.
Visit the Support Stars Bar for ideas on how to drive up productivity and to expand your product knowledge by leveraging the new features of the My Oracle Support Portal. Support and product experts will be on hand to help you identify the right tools and services for your business needs, allowing you to proactively avoid business problems and optimize your use of Oracle products.
The “Get Proactive” program is a great way for you to avoid the unexpected and maximize the value of your Oracle Support investments through use of Proactive best practices, capabilities, and tools—both on-premises and in the cloud—at no additional cost.
Harness the total power of your Oracle investment! Meet the Oracle Advanced Customer Services team and experience industry-leading expertise with the highest customer satisfaction to support your business every step of the way. If you are looking to modernize your existing infrastructure, our solutions will support your technology innovation and help accelerate adoption of the latest SaaS applications and cloud platform technologies.
Unleash your potential! Whether you are looking to keep pace with changing technology or you are looking to help your organization stay competitive, we have the learning solution for you. Meet with the experts from Oracle University to discuss the learning solutions that best fit you. Experts will be on-hand to demo our new learning solutions as well as to discuss how these modern learning techniques and best practices help to drive user adoption and success in the marketplace.
Did you know that many customers do not routinely set and track business goals? While SaaS promises benefits such as improved efficiency, increased productivity, speedy innovation, and thoughtful agility there are often challenges realizing these benefits – they are not a given. Oracle Customer Success for SaaS is a partner who can help navigate all of the complexities and help you experience faster value and a quicker realization of your business objectives.
Attend a 15-minute mini-briefing at Moscone West, 3rd floor. Learn from and ask questions of Oracle Support Services experts and enter a drawing for a chance to win a prize! The briefings cover a range of topics, presenting valuable tips and best practices to help you maximize your Oracle Premier Support investment to get ahead and stay ahead.
Note: Public Sector employees are not eligible to participate in random drawings or giveaways
|Monday, October 22, 2018|
|10:30 a.m.||Database Upgrade Performance Tuning Tips|
|11:00 a.m.||Applications Unlimited: Oracle Premier Support Through at Least 2030 and an Ongoing 10-Year Rolling Window|
|11:30 a.m.||Oracle Database Release Model: Magic with Numbers... Come Hear the Latest News and Developments|
|12:00 p.m.||Key Considerations in User Lifecycle Management|
|12:30 p.m.||Supply Orchestration Troubleshooting Tips for SCM Cross Functional Flows|
|1:00 p.m.||Presentation of Oracle Excellence Awards—Individual Champions|
|1:30 p.m.||Leverage the Virtual Team Using Oracle Support Communities|
|2:00 p.m.||Oracle Platinum Services: Roadmap and Latest Developments|
|2:30 p.m.||Value Realization with Oracle Customer Success for SaaS|
|3:00 p.m.||Maximize Your Support Investment—It’s Time to Get Proactive!|
|3:30 p.m.||E-Business Suite Analyzer Diagnostics—Simply a MUST HAVE for All Companies|
|4:30 p.m.||Modern Learning for the Modern World|
Tuesday, October 23, 2018
|10:30 a.m.||Retail Functional Helpdesk Offering|
|11:00 a.m.||Oracle E-Business Suite Automation and Support in Oracle Cloud|
|11:30 a.m.||EBS Cloud Manager for Lift and Shift|
|12:00 p.m.||Maximize Your Support Investment-It’s Time to Get Proactive!|
|12:30 p.m.||Align Your Past Skills with the New Capabilities of Oracle Database 18c|
|1:00 p.m.||The New Oracle Monitoring and Advisory Service for Applications Unlimited|
|1:30 p.m.||Integrating with ERP Cloud using ICS|
|2:00 p.m.||Maximize Your Investment in the Oracle Cloud Platform|
|2:30 p.m.||Technical Overview of Oracle Big Data Cloud Service|
|3:00 p.m.||Operational Transition to Cloud@Customer|
|3:30 p.m.||Running Oracle E-Business suite on Oracle Cloud at Customer|
|4:00 p.m.||Oracle Support Accreditation—Take Your Expertise to the Next Level|
|4:30 p.m.||Oracle Database Release Model: Magic with Numbers... Come Hear the Latest News and Developments|
|5:00 p.m.||Value Realization with Oracle Customer Success for SaaS|
Wednesday, October 24, 2018
|10:30 a.m.||Accelerate Your Success on OCI with Applications Unlimited Support|
|11:00 a.m.||Reduce Resolution Time with TFA and the Support Tools Bundle|
|11:30 a.m.||Platinum Patching: Best Practices|
|12:00 p.m.||Applications Unlimited: Oracle Premier Support Through at Least 2030 and an Ongoing 10-Year Rolling Window|
|12:30 p.m.||Managed Identity Services: Unifying Access to Cloud and On-Premises Applications|
|1:00 p.m.||E-Business Suite Analyzer Diagnostics—Simply a MUST HAVE for All Companies|
|1:30 p.m.||Repairing and Restoring Access to IaaS Linux Compute Instances on OCI and OCI-C|
|2:00 p.m.||A Highlight of Oracle’s Tape Products and Synergies in the Cloud|
|2:30 p.m.||Oracle Support Accreditation—Take Your Expertise to the Next Level|
|3:00 p.m.||Boost Cloud Adoption with Business Help Desk for SaaS|
|3:30 p.m.||Get a Jump-Start with the DevOps Starter Pack|
|4:00 p.m.||What Is Oracle Database Sharding and What Is It Used for?|
Thursday, October 25, 2018
|10:00 a.m.||Maximize Your Investment in the Oracle Cloud Platform|
|10:30 a.m.||Java—Get the Skills You Need with Rapid Release Deployments|
|11:00 a.m.||The New Oracle Monitoring and Advisory Service for Applications Unlimited|
|11:30 a.m.||How to Effectively Work with Support (Process, ODM, KM, Communities, etc.)|
|12:00 p.m.||See the Basics of Cloud Projects Through Support Eyes|
|12:30 p.m.||Oracle Sharding—18c|
|1:00 p.m.||Oracle Platinum Services: Roadmap and Latest Developments|
|1:30 p.m.||Value Realization with Oracle Customer Success for SaaS|