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Oracle Support Stars Bar at Oracle OpenWorld 2019

Support for All Your Oracle Solutions

Get more from Oracle. Visit the Oracle Support Stars Bar to connect with support experts across Oracle’s product portfolio.

Businesses around the world rely on Oracle to provide innovative, scalable and secure solutions for their core business needs. Learn about the latest features and proactive tools to help maximize and accelerate your business journey and success.

Visit the Oracle OpenWorld Support and Services web page for details.

Location and Stars Bar Hours:

Moscone West, Level 3

Monday, September 16: 8:30 a.m.–5:00 p.m.
Tuesday, September 17: 10:00 a.m.–6:00 p.m.
Wednesday, September 18: 9:00 a.m.–5:30 p.m.
Thursday, September 19: 9:00 a.m.–2:00 p.m.

  • Ignite the Possibilities: Ask the Oracle Support stars your toughest questions. Get answers and ignite the possibilities to fuel your business innovation and maximize results.
  • Optimize Your Solutions: Whether you leverage Oracle solutions on premises, in the cloud, or both, discover resources that will help you "Get Proactive" and optimize your use of Oracle products and services.
  • Transform Your Tomorrow, Today: Meet the Oracle Advanced Customer Services team and experience industry-leading expertise and explore the solutions and personalized services available to set you and your business up for success.
  • Be an Oracle Support Star: It’s your time to shine. Have some fun, grab a colleague, and freeze your epic moment in time at the 360° photo booth. Share your photos @ #OracleSupport #my360moment and #OOW19.
  • Attend to Win: Attend a 15-minute mini-briefing to interact with Oracle Support experts on key topics and enter a drawing for a chance to win a prize.

On Premises, Hybrid, or in the Cloud: It’s Your Choice

Oracle OpenWorld

Get Oracle Premier Support for your Oracle Applications Unlimited products through at least 2030. Explore your options, roadmaps, and more at Oracle OpenWorld 2019 in San Francisco.

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  • Ignite the Possibilities

    Visit Moscone West, 3rd floor to ask Oracle Support how to get the most out of your investment. Get answers and ignite the possibilities to fuel your business innovation and maximize results. Our product experts are here to help.

  • Optimize Your Solutions

    Visit the Support Stars Bar for ideas on how to drive up productivity and to expand your product knowledge by leveraging the new features of the My Oracle Support Portal. Support and product experts will be on hand to help you identify the right tools and services for your business needs, allowing you to proactively avoid business problems and optimize your use of Oracle products.

    The "Get Proactive" program is a great way for you to avoid the unexpected and maximize the value of your Oracle Support investments through use of Proactive best practices, capabilities, and tools—both on-premises and in the cloud – at no additional cost.

  • Transform Your Tomorrow, Today

    Hybrid cloud is the future for most companies. Businesses, large and small, are turning to a blended infrastructure which enables multi-cloud and on-premise deployment models working in unison to meet the demands of today's digitally charged economy. Companies looking to modernize their existing infrastructure and to take advantage of the latest Oracle innovations like Oracle Gen2 Cloud, Oracle Cloud Applications and Oracle Autonomous Database look to Oracle Advanced Customer Services solutions to support their current technology investments, accelerate adoption of the latest Oracle innovations and ensure success as customers thrive in a hybrid cloud environment.

    Meet the Oracle Advanced Customer Services team and experience industry-leading expertise and explore the solutions, and personalized services available to set you and your business up for success. Oracle Advanced Customer Services helping Oracle Customers Transform Their Tomorrow, Today.

    Find out more

  • Attend to Win

    Attend a 15-minute mini-briefing at Moscone West, 3rd floor. Learn from and ask questions of Oracle Support Services experts and enter a drawing for a chance to win a prize! The briefings cover a range of topics, presenting valuable tips and best practices to help you maximize your Oracle Premier Support investment to get ahead and stay ahead.

    NOTE: Public Sector employees are not eligible to participate in random drawings or giveaways

Mini-Briefing Center Schedule

Monday, September 16
9:00 THT5063 Best Practices: Troubleshooting Oracle Integration Cloud, Oracle Fusion ERP
9:30 THT5000 Oracle User Group Champions Program
10:00 THT5011 Applications Unlimited:  Oracle Premier Support Through at least 2030
10:30 THT5051 What If: Business Continuity When It Matters the Most
11:00 THT5020 Oracle E-Business Suite Customer Support: Accelerating Your Business Success
11:30 THT5293 Oracle Platinum Patching: Best Practices
12:00 THT5292 Oracle Platinum Services: Roadmap and Latest Developments
12:30 THT5090 Maximize Your Investment in Oracle Cloud
1:30 THT5080 Get Proactive and Maximize Your Support Investment
2:00 THT5052 Turning Your Security Strategy Into A Business Enabler
2:30 THT5023 Maximize Your PeopleSoft Investment with Oracle Support
3:00 THT5058 Deploying EBS Cloud Manager using Docker Container on Exadata Cloud at Customer
Tuesday, September 17
10:30 THT5082 Oracle's Twenty-First Century Support Experience
11:00 THT5114 Maximize Your Investment in Oracle Cloud
11:30 THT5081 Get Proactive and Maximize Your Support Investment
12:00 THT5167 What You Should Know About Cloud Integration Options in Oracle Fusion Cloud
12:30 THT4998 Align Your Past Skills with the New Capabilities of Oracle Database 19c
1:00 THT5018 The Siebel Top 10 List: What You Should Know in 2019
1:30 THT5109 Oracle Database 19c: SQL Tuning Using Plan Stability Methods SPM/SQL Quarantine 
2:00 THT5136 Understand the Oracle Cloud at Customer Support Model and Customer Roles/Responsibilities
2:30 THT5096 Oracle Autonomous Transaction Processing Dedicated Service
3:00 THT5025 Get More from Your JD Edwards Investment with Oracle Support
3:30 THT5066 Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support
4:00 THT5162 Database Support Tools/Oracle Trace File Analyzer Collector: Diagnostics, Machine Learning
4:30 THT5014 Protect Your Database and App Infrastructure with Oracle Solaris Support
5:00 THT5053 Oracle E-Business Suite: Kickstart Innovation with an Oracle Database 19c Upgrade
Wednesday, September 18
9:30 THT5016 Oracle Platinum Services: Roadmap and Latest Developments
10:00 THT5050 Enjoy SaaS Business Benefits and Leave Technical Details to the Support Experts
10:30 THT5083 Oracle's Twenty-First Century Support Experience
11:00 THT5013 Demo: Oracle Database New Features App
11:30 THT5126 The New Oracle Monitoring and Advisory Service for Applications Unlimited
12:00 THT5095 Oracle Engagement Cloud Business Intelligence Best Practices and Troubleshooting
12:30 THT5151 Understanding the Importance of Oracle E-Business Suite Analyzer Diagnostics
1:00 THT5072 Oracle E-Business Suite Automation and Support in the Oracle Cloud
1:30 THT5121 The Missing Piece to Your Oracle E-Business Suite Period Close Process
2:00 THT5001 Improving User Experience for Oracle Cloud through Guided Learning
2:30 THT6427 Container Workload Management on Oracle Cloud Infrastructure
3:00 THT5291 Oracle Advanced Support Gateway: New Features for Customer Self Service
3:30 THT5092 Modern Technology Adoption:  Oracle Talent Acquisition Cloud Recruiting Fluid IU
4:00 THT5006 The Security Value of Support
4:30 THT4999 Java: Get the Skills You Need with New Rapid Release Deployments
Thursday, September 19
9:00 THT5103 Running E-Business Suite on Oracle Private Cloud at Customer
9:30 THT5002 What Oracle Database Sharding Is and What It's Used For
10:00 THT5069 Oracle Database Release Model and Upgrade Recommendations
10:30 THT5638 DBaaS/Oracle Database Exadata Cloud Best Practices for Applications Unlimited in the Cloud
11:00 THT5115 Oracle Fusion Time and Labor Cloud REST API: Setup, Sample Payloads, Best Practices
11:30 THT5073 Effective Use of Promotions and Discounts with Oracle's Pricing Feature
12:00 THT5008 Oracle Fusion Middleware Roadmap: See What’s New and What’s Coming
12:30 THT5101 Oracle Cloud Infrastructure Management and Administration Using Command Line
1:00 THT5007 What’s new in Oracle Hyperion 11.2
1:30 THT5637 Migrating Oracle E-Business Suite onto the Cloud