Oracle Support Stars Bar 2017

Oracle Support Stars Bar at Oracle OpenWorld 2018

 

Support for All Your Oracle Solutions

Get more from Oracle. Visit the Oracle Support Stars Bar to connect with support experts across Oracle’s product portfolio.

Businesses around the world rely on Oracle to provide innovative, scalable and secure solutions for their core business needs. Learn about the latest features and proactive tools to help maximize and accelerate your business journey and success.

Visit the Oracle OpenWorld Support and Services web page for details.


Location: Moscone West, 3rd Floor

  • Ignite the Possibilities: Ask the Oracle Support stars your toughest questions. Get answers and ignite the possibilities to fuel your business innovation and maximize results.
  • Optimize Your Solutions: Whether you leverage Oracle solutions on premises, in the cloud, or both, discover resources that will help you “Get Proactive” and optimize your use of Oracle products and services.
  • Drive with Confidence: Leverage industry-leading expertise and tailored services to unleash the power of your Oracle solutions with Oracle Advanced Customer Services.
  • Keep Pace with Changing Technology: Discover how you can stay ahead of new technology with the comprehensive, flexible learning solutions that Oracle University offers.
  • Achieve Success in Your Business: Get assistance from Oracle Customer Success for SaaS in setting goals, adopting product capabilities, tracking progress and quantifying the business value of your investments in Oracle.
  • Attend to Win: Attend a 15-minute mini-briefing to interact with Oracle Support experts on key topics and enter a drawing for a chance to win a prize.

    Note: Public Sector employees are not eligible to participate in random drawings or giveaways
 

Stars Bar Hours

  • Monday, October 22: 10:00 a.m. – 5:30 p.m.
  • Tuesday, October 23: 10:00 a.m. – 6:30 p.m.
  • Wednesday, October 24: 10:00 a.m. – 5:00 p.m.
  • Thursday, October 25: 10:00 a.m. – 2:00 p.m.
 

Find Answers

Ignite the Possibilities

Visit Moscone West, 3rd floor to ask Oracle Support how to get the most out of your investment. Get answers and ignite the possibilities to fuel your business innovation and maximize results. Our product experts are here to help.


Optimize Your Solutions

Visit the Support Stars Bar for ideas on how to drive up productivity and to expand your product knowledge by leveraging the new features of the My Oracle Support Portal. Support and product experts will be on hand to help you identify the right tools and services for your business needs, allowing you to proactively avoid business problems and optimize your use of Oracle products.

The “Get Proactive” program is a great way for you to avoid the unexpected and maximize the value of your Oracle Support investments through use of Proactive best practices, capabilities, and tools—both on-premises and in the cloud—at no additional cost.


Drive with Confidence

Harness the total power of your Oracle investment! Meet the Oracle Advanced Customer Services team and experience industry-leading expertise with the highest customer satisfaction to support your business every step of the way. If you are looking to modernize your existing infrastructure, our solutions will support your technology innovation and help accelerate adoption of the latest SaaS applications and cloud platform technologies.


Keep Pace with Changing Technology

Unleash your potential! Whether you are looking to keep pace with changing technology or you are looking to help your organization stay competitive, we have the learning solution for you. Meet with the experts from Oracle University to discuss the learning solutions that best fit you. Experts will be on-hand to demo our new learning solutions as well as to discuss how these modern learning techniques and best practices help to drive user adoption and success in the marketplace.


Achieve Success in Your Business

Did you know that many customers do not routinely set and track business goals? While SaaS promises benefits such as improved efficiency, increased productivity, speedy innovation, and thoughtful agility there are often challenges realizing these benefits – they are not a given. Oracle Customer Success for SaaS is a partner who can help navigate all of the complexities and help you experience faster value and a quicker realization of your business objectives.


Attend to Win

Attend a 15-minute mini-briefing at Moscone West, 3rd floor. Learn from and ask questions of Oracle Support Services experts and enter a drawing for a chance to win a prize! The briefings cover a range of topics, presenting valuable tips and best practices to help you maximize your Oracle Premier Support investment to get ahead and stay ahead.

Note: Public Sector employees are not eligible to participate in random drawings or giveaways


Mini-Briefing Center Schedule

Monday, October 22, 2018
10:30 a.m. Database Upgrade Performance Tuning Tips
11:00 a.m. Applications Unlimited: Oracle Premier Support Through at Least 2030 and an Ongoing 10-Year Rolling Window
11:30 a.m. Oracle Database Release Model: Magic with Numbers... Come Hear the Latest News and Developments
12:00 p.m. Key Considerations in User Lifecycle Management
12:30 p.m. Supply Orchestration Troubleshooting Tips for SCM Cross Functional Flows
1:00 p.m. Presentation of Oracle Excellence Awards—Individual Champions
1:30 p.m. Leverage the Virtual Team Using Oracle Support Communities
2:00 p.m. Oracle Platinum Services: Roadmap and Latest Developments
2:30 p.m. Value Realization with Oracle Customer Success for SaaS
3:00 p.m. Maximize Your Support Investment—It’s Time to Get Proactive!
3:30 p.m. E-Business Suite Analyzer Diagnostics—Simply a MUST HAVE for All Companies
4:00 p.m. NoSQL+SQL=MySQL
4:30 p.m. Modern Learning for the Modern World

Tuesday, October 23, 2018
10:30 a.m. Retail Functional Helpdesk Offering
11:00 a.m. Oracle E-Business Suite Automation and Support in Oracle Cloud
11:30 a.m. EBS Cloud Manager for Lift and Shift
12:00 p.m. Maximize Your Support Investment-It’s Time to Get Proactive!
12:30 p.m. Align Your Past Skills with the New Capabilities of Oracle Database 18c
1:00 p.m. The New Oracle Monitoring and Advisory Service for Applications Unlimited
1:30 p.m. Integrating with ERP Cloud using ICS
2:00 p.m. Maximize Your Investment in the Oracle Cloud Platform
2:30 p.m. Technical Overview of Oracle Big Data Cloud Service
3:00 p.m. Operational Transition to Cloud@Customer
3:30 p.m. Running Oracle E-Business suite on Oracle Cloud at Customer
4:00 p.m. Oracle Support Accreditation—Take Your Expertise to the Next Level
4:30 p.m. Oracle Database Release Model: Magic with Numbers... Come Hear the Latest News and Developments
5:00 p.m. Value Realization with Oracle Customer Success for SaaS

Wednesday, October 24, 2018
10:30 a.m. Accelerate Your Success on OCI with Applications Unlimited Support
11:00 a.m. Reduce Resolution Time with TFA and the Support Tools Bundle
11:30 a.m. Platinum Patching: Best Practices
12:00 p.m. Applications Unlimited: Oracle Premier Support Through at Least 2030 and an Ongoing 10-Year Rolling Window
12:30 p.m. Managed Identity Services: Unifying Access to Cloud and On-Premises Applications
1:00 p.m. E-Business Suite Analyzer Diagnostics—Simply a MUST HAVE for All Companies
1:30 p.m. Repairing and Restoring Access to IaaS Linux Compute Instances on OCI and OCI-C
2:00 p.m. A Highlight of Oracle’s Tape Products and Synergies in the Cloud
2:30 p.m. Oracle Support Accreditation—Take Your Expertise to the Next Level
3:00 p.m. Boost Cloud Adoption with Business Help Desk for SaaS
3:30 p.m. Get a Jump-Start with the DevOps Starter Pack
4:00 p.m. What Is Oracle Database Sharding and What Is It Used for?

Thursday, October 25, 2018
10:00 a.m. Maximize Your Investment in the Oracle Cloud Platform
10:30 a.m. Java—Get the Skills You Need with Rapid Release Deployments
11:00 a.m. The New Oracle Monitoring and Advisory Service for Applications Unlimited
11:30 a.m. How to Effectively Work with Support (Process, ODM, KM, Communities, etc.)
12:00 p.m. See the Basics of Cloud Projects Through Support Eyes
12:30 p.m. Oracle Sharding—18c
1:00 p.m. Oracle Platinum Services: Roadmap and Latest Developments
1:30 p.m. Value Realization with Oracle Customer Success for SaaS

Learn More