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Get more from Oracle. Visit the Oracle Support Stars Bar to connect with support experts across Oracle’s product portfolio.
Businesses around the world rely on Oracle to provide innovative, scalable and secure solutions for their core business needs. Learn about the latest features and proactive tools to help maximize and accelerate your business journey and success.
Visit the Oracle OpenWorld Support and Services web page for details.
Moscone West, Level 3
Monday, September 16: 8:30 a.m.–5:00 p.m.
Tuesday, September 17: 10:00 a.m.–6:00 p.m.
Wednesday, September 18: 9:00 a.m.–5:30 p.m.
Thursday, September 19: 9:00 a.m.–2:00 p.m.
Get Oracle Premier Support for your Oracle Applications Unlimited products through at least 2030. Explore your options, roadmaps, and more at Oracle OpenWorld 2019 in San Francisco.
Visit Moscone West, 3rd floor to ask Oracle Support how to get the most out of your investment. Get answers and ignite the possibilities to fuel your business innovation and maximize results. Our product experts are here to help.
Visit the Support Stars Bar for ideas on how to drive up productivity and to expand your product knowledge by leveraging the new features of the My Oracle Support Portal. Support and product experts will be on hand to help you identify the right tools and services for your business needs, allowing you to proactively avoid business problems and optimize your use of Oracle products.
The "Get Proactive" program is a great way for you to avoid the unexpected and maximize the value of your Oracle Support investments through use of Proactive best practices, capabilities, and tools—both on-premises and in the cloud – at no additional cost.
Hybrid cloud is the future for most companies. Businesses, large and small, are turning to a blended infrastructure which enables multi-cloud and on-premise deployment models working in unison to meet the demands of today's digitally charged economy. Companies looking to modernize their existing infrastructure and to take advantage of the latest Oracle innovations like Oracle Gen2 Cloud, Oracle Cloud Applications and Oracle Autonomous Database look to Oracle Advanced Customer Services solutions to support their current technology investments, accelerate adoption of the latest Oracle innovations and ensure success as customers thrive in a hybrid cloud environment.
Meet the Oracle Advanced Customer Services team and experience industry-leading expertise and explore the solutions, and personalized services available to set you and your business up for success. Oracle Advanced Customer Services helping Oracle Customers Transform Their Tomorrow, Today.
Attend a 15-minute mini-briefing at Moscone West, 3rd floor. Learn from and ask questions of Oracle Support Services experts and enter a drawing for a chance to win a prize! The briefings cover a range of topics, presenting valuable tips and best practices to help you maximize your Oracle Premier Support investment to get ahead and stay ahead.
NOTE: Public Sector employees are not eligible to participate in random drawings or giveaways
|Monday, September 16|
|9:00||THT5063||Best Practices: Troubleshooting Oracle Integration Cloud, Oracle Fusion ERP|
|9:30||THT5000||Oracle User Group Champions Program|
|10:00||THT5011||Applications Unlimited: Oracle Premier Support Through at least 2030|
|10:30||THT5051||What If: Business Continuity When It Matters the Most|
|11:00||THT5020||Oracle E-Business Suite Customer Support: Accelerating Your Business Success|
|11:30||THT5293||Oracle Platinum Patching: Best Practices|
|12:00||THT5292||Oracle Platinum Services: Roadmap and Latest Developments|
|12:30||THT5090||Maximize Your Investment in Oracle Cloud|
|1:30||THT5080||Get Proactive and Maximize Your Support Investment|
|2:00||THT5052||Turning Your Security Strategy Into A Business Enabler|
|2:30||THT5023||Maximize Your PeopleSoft Investment with Oracle Support|
|3:00||THT5058||Deploying EBS Cloud Manager using Docker Container on Exadata Cloud at Customer||Tuesday, September 17|
|10:30||THT5082||Oracle's Twenty-First Century Support Experience|
|11:00||THT5114||Maximize Your Investment in Oracle Cloud|
|11:30||THT5081||Get Proactive and Maximize Your Support Investment|
|12:00||THT5167||What You Should Know About Cloud Integration Options in Oracle Fusion Cloud|
|12:30||THT4998||Align Your Past Skills with the New Capabilities of Oracle Database 19c|
|1:00||THT5018||The Siebel Top 10 List: What You Should Know in 2019|
|1:30||THT5109||Oracle Database 19c: SQL Tuning Using Plan Stability Methods SPM/SQL Quarantine|
|2:00||THT5136||Understand the Oracle Cloud at Customer Support Model and Customer Roles/Responsibilities|
|2:30||THT5096||Oracle Autonomous Transaction Processing Dedicated Service|
|3:00||THT5025||Get More from Your JD Edwards Investment with Oracle Support|
|3:30||THT5066||Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support|
|4:00||THT5162||Database Support Tools/Oracle Trace File Analyzer Collector: Diagnostics, Machine Learning|
|4:30||THT5014||Protect Your Database and App Infrastructure with Oracle Solaris Support|
|5:00||THT5053||Oracle E-Business Suite: Kickstart Innovation with an Oracle Database 19c Upgrade||Wednesday, September 18|
|9:30||THT5016||Oracle Platinum Services: Roadmap and Latest Developments|
|10:00||THT5050||Enjoy SaaS Business Benefits and Leave Technical Details to the Support Experts|
|10:30||THT5083||Oracle's Twenty-First Century Support Experience|
|11:00||THT5013||Demo: Oracle Database New Features App|
|11:30||THT5126||The New Oracle Monitoring and Advisory Service for Applications Unlimited|
|12:00||THT5095||Oracle Engagement Cloud Business Intelligence Best Practices and Troubleshooting|
|12:30||THT5151||Understanding the Importance of Oracle E-Business Suite Analyzer Diagnostics|
|1:00||THT5072||Oracle E-Business Suite Automation and Support in the Oracle Cloud|
|1:30||THT5121||The Missing Piece to Your Oracle E-Business Suite Period Close Process|
|2:00||THT5001||Improving User Experience for Oracle Cloud through Guided Learning|
|2:30||THT6427||Container Workload Management on Oracle Cloud Infrastructure|
|3:00||THT5291||Oracle Advanced Support Gateway: New Features for Customer Self Service|
|3:30||THT5092||Modern Technology Adoption: Oracle Talent Acquisition Cloud Recruiting Fluid IU|
|4:00||THT5006||The Security Value of Support|
|4:30||THT4999||Java: Get the Skills You Need with New Rapid Release Deployments||Thursday, September 19|
|9:00||THT5103||Running E-Business Suite on Oracle Private Cloud at Customer|
|9:30||THT5002||What Oracle Database Sharding Is and What It's Used For|
|10:00||THT5069||Oracle Database Release Model and Upgrade Recommendations|
|10:30||THT5638||DBaaS/Oracle Database Exadata Cloud Best Practices for Applications Unlimited in the Cloud|
|11:00||THT5115||Oracle Fusion Time and Labor Cloud REST API: Setup, Sample Payloads, Best Practices|
|11:30||THT5073||Effective Use of Promotions and Discounts with Oracle's Pricing Feature|
|12:00||THT5008||Oracle Fusion Middleware Roadmap: See What’s New and What’s Coming|
|12:30||THT5101||Oracle Cloud Infrastructure Management and Administration Using Command Line|
|1:00||THT5007||What’s new in Oracle Hyperion 11.2|
|1:30||THT5637||Migrating Oracle E-Business Suite onto the Cloud|