Oracle Advanced Monitoring and Resolution delivers monitoring and resolution services across the entire IT stack (from servers to applications) that help maximize uptime of mission-critical environments and increase the efficiency of your IT. Engineers from Oracle Advanced Customer Services provide 24/7 monitoring and mission-critical support that helps drive continuous system optimization. Deliver better service levels while controlling both costs and risk through proactive monitoring and resolution services.
Today’s complex IT infrastructures require specialized expertise in networks, servers, applications, and storage. With tightened IT budgets, it can be difficult to retain IT specialists to manage complex IT environments across a broad range of products. Oracle Advanced Monitoring and Resolution enables you to deliver quality IT services and high system performance that the business demands with reduced risk of downtime. Oracle Advanced Monitoring and Resolution leverages intellectual property, tools, and recommended practices to optimize your IT environment. The service consists of two principle services for mission-critical systems:
Proactive monitoring and resolution services are delivered via a global network of local experts and fully disaster recovery compliant control centers in the Americas, Europe, and Asia. Resolution services are uniquely designed for your business with options ranging from full remote solutions, to full onsite solutions, or the appropriate combination. Regardless of the service design you choose, Oracle Advanced Monitoring and Resolution uses a single global knowledge base and toolset that ensures your business reaps the maximum benefit of Oracle’s global expert experience.
Oracle Advanced Monitoring and Resolution provides 24/7 monitoring and resolution services across the entire IT infrastructure, from database to applications to storage networks and services. All monitoring and resolution tools and technologies are designed to support the ITIL services framework. You can choose from 24/7 remote or onsite, shift-specific service coverage. Oracle also provides a unique client portal where all service activity can be monitored, inventory management can be accessed, and historical data can be searched.
Core Monitoring Activities: Oracle monitors infrastructure components 24/7 for potential events that could critically affect system operation and availability. Monitoring agents are configured to create alerts when specific system or application metrics exceed a predefined threshold. Proactive monitoring also involves actively testing basic internet protocols such as HTTP and HTTPS.
Core Resolution Activities: Engineers from Oracle Advanced Customer Services deliver root cause analysis, telemetry analysis, and problem resolution. Oracle acts as your single point of contact to remediate all incidents, even if Oracle is not the party responsible. With resolution services, you have access to dedicated expert technical and account management staff to meet with your team regularly to review change management processes and identify strategies for continual service improvement based upon your historical data.
Oracle Advanced Monitoring and Resolution services can be delivered across the following technology options.
Many IT organizations must maintain certain performance, availability, and service level requirements. For those organizations that require more specific monitoring and maintenance criteria, Oracle Advanced Customer Services offers a variety of optional service enhancements.
Sample service enhancements include:
The security of your data and systems is of paramount importance to Oracle. The unique design of our monitoring and resolution architecture ensures that only information about the status of systems, not data, is available to Oracle. We operate within a comprehensive set of security processes, including staff screening, and training.
Whether your goal is to improve system performance, take advantage of new technologies, or grow your business, Oracle Advanced Monitoring and Resolution can take your enterprise to the next level. Our unique combination of highly-skilled engineers, established methodologies, and innovative technologies enables you to meet budget and business goals.